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Connection issues

by DA / June 29, 2004 5:54 PM PDT

I'm using Fastaccess Extreme from Bellsouth, and I'm having a small problem. I can connect and go to sites fine, but if I'm downloading large files from the internet, my connection will occasionally lock up. I then have to wait a couple minutes and see if it comes back, or I have to disconnect and then reconnect. The annoying part is that when the internet connection locks up, it also freezes any programs I'm running. Once I disconnect, they all run normal again.

I recently had virus problems, but all have been scanned and removed. I have all security updates for Windows XP also. I also run ZoneAlarm Pro.

I also ran tests on broadbandreports.com and it said there were no latency or congestion problems. One thing to note, is the problem really started to become noticable after I ran their tweak test, and it told me to install a program called Dr. TCP to make modifications to my connection, but I can't be 100% sure if its that, or maybe damage due to the viruses I had, or maybe something else.

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Re: Connection issues
by R. Proffitt Forum moderator / June 29, 2004 11:11 PM PDT
In reply to: Connection issues

Since you have Zone Alarm, I must excuse myself and ask you ask Zone Labs about that.

But if you have your OS CD handy, try IEFIX and LSPFIX that you can find with http://www.google.com to automatically correct much of the malware's damage.

In closing, since you didn't name the pest's names, I can look into what damage they do. So only generic cures can be offered.

Bob

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Re: Connection issues
by DA / June 30, 2004 4:35 AM PDT
In reply to: Re: Connection issues

It was primarily the Blaster worm that I had gotten. I'll try your solution and check back with what I get. Thanks.

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Update
by DA / June 30, 2004 5:05 AM PDT
In reply to: Re: Connection issues

I ran LSPFIX, but following along with documentation, no faulty files were found that needed replacing.

I am running ZoneAlarm Pro 5, and apparently this version has well documented problems, including ones with the apps that I try to run it with. I will try to replace ZAP with something else, and hope this will be the end of my problem.

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Re: Update
by ereedks / July 8, 2004 6:56 PM PDT
In reply to: Update

Can I make a suggestion? Get away from software firewalls. They are semi-satisfactory for dial-up, but they are an absolute no-no for broadband. You want your connection to be as safe as possible, so use a hardware firewall. If you wish, you can even buy a router with a firewall built in, even if you only have one computer. There isn't a single software firewall that will protect you as well as a hardware firewall, even a cheap one. (All this was covered in N+ class in college).

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Re: Update
by techietechie / July 28, 2004 10:16 AM PDT
In reply to: Re: Update

DO NOT - I REPEAT - DO NOT ABOLISH SOFTWARE FIREWALLS! The dude that told you to get away from software firewalls has obviously slept through his so-called N+ classes! Most hardware firewalls use NAT, which blocks incoming packets that were not requested by your PC ONLY! It does next to nothing in terms of letting outgoing packets not allowed by your PC to get out onto the web. Only a software firewall can prevent this! And don't worry about having any conflicts between the two, because most people have none.

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Re: Update
by ereedks / July 28, 2004 2:29 PM PDT
In reply to: Re: Update

GET A LIFE. I bet you aren't even a PC tech. I'll chat with you at Microsoft's IT Academy website, if you are so knowledgeable. (FYI, you can only go there if you have certifications). If you can't go there, then you have no credibility posting here. Any more of you discrediting my expertise, "techietechie", and I will see to it that you are banned from this site. Don't believe me? Just try me.

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