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connecting to internet problem

by combat pete / July 30, 2009 1:50 AM PDT

When I try to connect to internet using internet explorer or firefox I get a cannot connect message. If I pull power off modem and reconnect then try IE again it works. After I am on line the computer drops off line randomly after a few minutes or sometimes all goes well for a couple hours. The modem was changed but it didn't help. At around the same time this problem started when turning on the computer and the monitor the monitor will not come on till minutes later, before it came on right away.

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not connected
by jeff_windows_team / July 30, 2009 2:25 AM PDT

I don't think the two problems are connected. For the internet issue, what firewall/anti-virus are you using?

As for the monitor, once you have your computer and monitor up and running, turn the monitor off then back on? What kind of delay do you see? Is it the same as when you are just booting up your computer and monitor?

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Just In Case It's Malware
by Grif Thomas Forum moderator / July 30, 2009 3:45 AM PDT

Please follow the steps below:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:


SuperAntispyware Manual Updater

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder..

Hope this helps...


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connecting to internet problem
by combat pete / July 30, 2009 4:50 AM PDT

Tried the malware thing but then I couldn't get on line at all. Had to uninstall the malware program and now back to square one.

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by stealthz2k6 / September 23, 2009 4:52 AM PDT
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Help Given In Your Other Thread.
by Grif Thomas Forum moderator / September 23, 2009 10:40 AM PDT
In reply to: Grif...
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