Connecting Samsung 7 Series TV to Samsung HW-E450 Soundbar

Hi there

Hope someone can help with this, cos I'm going round the twist trying to figure it out. 2 devices, one cable, same manufacturer, what could possibly go wrong???

I have a Samsung 7 Series TV (UE46D7000LUXXU), a Samsung HW-E450 soundbar, and a CEC (Anytime+) compatible HDMI cable.

The cable runs from HDMI 2 (CEC) on the TV, to HDMI out (CEC) on the soundbar.

On the TV remote, in Tools > Anytime+ (HDMI-CEC) shows a receiver in the device list, but it is listed as "off". If I try to switch the receiver to "on", I get a "Connecting to receiver" message, then is says the device is not connected, and the device list shows no devices, even if I refresh it. If I close the Tools menu then reopen it, back to square one!

On the soundbar remote I have pushed the appropriate button to display Anytime+ as "on".

Now the problem......

I get sound from the TV not the soundbar, but if I power the TV off the soundbar switches off. So there is a connection, just not an audio one!

The TV is on the latest firmware (001025). The soundbar is too as far as I know. There's no upgrade on the Samsung site, so I'm guessing there's only one version.

HELP!!!!! I thought sticking with one manufacturer would keep things simple, but I guess that was too much to ask?

P.S. Yes, it works fine using an optical cable, but I don't want to do this as then the volume cannot be controlled without having to use the soundbar remote.

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For now.

Call it in and based on support decide to keep or return

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Re: Connecting Samsung 7 Series TV to Samsung HW-E450

Hey U62,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product:

Now that I've disclaimed that I may not know what I'm talking about, let me make a guess here based upon my knowledge of US products: you may need to set the TV to External Speaker. Follow this path: Menu > Sound > Speaker Settings > Speaker Select.

Hope this helps you!

HD Tech

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