Connecting phone modem to ethernet based router.

I recently bought a Belkin AC1200 router from my local Walmart. The router that came with our internet subscription is nearly 5 years old and I believe it is starting to go bad so I figured it would be a good time to upgrade. One issue Ive ran into is that while the phone line connects to the Ethernet port on the Belkin Router it does not establish a connection to the internet. I do not know if the Belkin router is non compatible with the modem line or if I needed to also upgrade the modem box to include an ethernet outward port to be able to connect it to the Router.

If anyone can give me some suggestions on this it would be greatly appricated.

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Clarification Request
No phone lines connect to Ethernet ports.

Those are entirely different technologies. Let's hear more about your internet service and the old gear model numbers.

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Phone Jacks & Ethernet Jacks Are Different

It would help if you explain things a little better.. Did it work correctly on the previous router? Are you using a dial-up connection and using the router for multiple computers on the same dial-up? Or is this a fast internet connection with DSL, FIOS, Cable, etc.? Why are you connecting the phone cable to the router?

A phone modem cable should plug in directly to a wall jack associated with a phone line and assuming you're using something like DSL, it also needs a filter to prevent interference between the two signals . They're called RJ-11 plugs. An ethernet cable/jack is called RJ-45 and has more connections. It's not clear as to why you're connecting a phone line to an ethernet port on the router but you should only need basic internet connection to access the net.

Hope this helps and let us know more.


Post was last edited on October 1, 2015 1:51 PM PDT

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