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Connecting devices via USB causes laptop to shut down...

by zaskargt / September 10, 2010 1:46 AM PDT

Whenever I attempt to plug in any external device (external hard drive, iPod or digital camera) in to my laptop via any of the USB ports, as soon as the device lead is inserted the laptop shuts down. The laptop will not restart with the device and lead still connected but will restart once they are removed. Once restarted the laptop works as it should. This is a recent problem - prior to this the laptop has been working fine with USB devices.

I have also tried connecting just a USB lead with no device on the other end to the laptop and this also causes shut down.

I have connected the external hard drive, iPod and digital camera to another laptop and they mount, show and transfer files as expected.


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A test I use.
by R. Proffitt Forum moderator / September 10, 2010 4:21 AM PDT

I go get the UBUNTU LIVE CD. (see google)

Now I re-test the machine while it has booted UBUNTU from the CD (no install!) and see what happens.

If it works, the OS is likely damaged. If it fails, the machine needs repairs.

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USB devices shutdown laptop
by yus2aces / September 13, 2010 10:57 PM PDT

The problem is in your machine or corrupted USB driver in your OS.
Please check your Event Viewer through your Administrative Tools in Control Panel.

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USB devices shut down laptop...
by zaskargt / September 14, 2010 12:51 AM PDT

Quote: ''Please check your Event Viewer through your Administrative Tools in Control Panel.''

Thanks. What should I be looking for when viewing the Event Viewer?

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Event Viewer
by yus2aces / September 14, 2010 5:27 PM PDT

Just look for the icon with the red sign, or remember at what time the last shutdown happens and see the error description.

Is this happening from the beginning of using your computer or just recently? Have you try to plug your USB from other port available in your computer? What's the result? Is it still happening?

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by UKPATRIOT9 / December 1, 2011 12:09 AM PST

Just read your post of 2010 have you solved the problem as I have the same results on my Dell laptop, I'm told it an electrical fault that results in a new motherboard required.





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(NT) Did you try the test noted?
by R. Proffitt Forum moderator / December 1, 2011 1:47 AM PST
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Connecting devices via USB causes laptop to shut down...
by User-_-Name / November 16, 2013 1:37 AM PST

Your problem has nothing to do with software..... check your power supply, it has to be the same voltage (or higher) that has your laptop.

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