They bring over their working laptop and boot it up and test if your LAN and cable is good. Did you do that step?
Hi, I connected to LAN using ethernet. after plugging the network cable into my MacBook, I tried browsing but i couldn't. The network dialogue shows ethernet Connected but i dont have an internet connection. I run a network diagnostics, and the status was
Green Bullet- Ethernet
Green Bullet- Network Settings
Red Bullet- ISP
Red Bullet- Internet
Red Bullet- Server
I went ahead to run ping test and it stated;
184 packets transmitted. 0 packets received. 100% packets loss.
Please, i need your help urgently.