Connected,but not receiving packets

Feb 26, 2020 4:23AM PST

Hi, I connected to LAN using ethernet. after plugging the network cable into my MacBook, I tried browsing but i couldn't. The network dialogue shows ethernet Connected but i dont have an internet connection. I run a network diagnostics, and the status was
Green Bullet- Ethernet
Green Bullet- Network Settings
Red Bullet- ISP
Red Bullet- Internet
Red Bullet- Server
I went ahead to run ping test and it stated;
184 packets transmitted. 0 packets received. 100% packets loss.
Please, i need your help urgently.

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Let's look at how an IT staffer might work this.
Feb 26, 2020 9:18AM PST

They bring over their working laptop and boot it up and test if your LAN and cable is good. Did you do that step?

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Let's look at how an IT staffer might work this.
Feb 27, 2020 1:26AM PST

The LAN and the cable have been tested and they are working perfectly on other laptops running on Microsoft windows.

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Kees gets to the next step.
Feb 27, 2020 9:19AM PST

Test it elsewhere. And be verbose about what you can tell. Sometimes folk write "doesn't work" and nothing more. In such cases it's a factory reset or trip to the repair counter.

More about the Ethernet connection and router must be known too. For example on our router I can block a specific MAC (Media Access Control Address) which can confuse the new networker or IT staffer why machines don't work here but do elsewhere. You must be conversant with your network choices.

Post was last edited on February 27, 2020 9:40 AM PST

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Re: no Internet
Feb 27, 2020 1:59AM PST

If that happens on my Windows PC:
1. I run the Problem solver to automatically fix the Ethernet configuration
2. I reboot if that doesn't help.

The Mac, probably, doesn't have #1, but did you try #2?

Other diagnostics:
1. Does your Macbook connect wirelessly to the internet (assuming you have modem or router with WiFi)?
2. Do other laptops work with your Ethernet-cable?
3. Does your Macbook work correctly elsewhere (try at a friend, family member or work)?

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Re: no Internet
Mar 3, 2020 1:46AM PST

I tried #2 and its still not working.
Other Diagnotics:
1. Yes, my Macbook connects wirelessly to the internet. -Wifi.
2. Yes, other laptops(Running on Microsoft Windows) access the internet with the same Ethernet-Cable.
Another friend with a different MacBook was unable to access the internet using the ethernet cable.
3. Yes, My Macbook works correctly else.

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Re: no Internet
Mar 3, 2020 2:24AM PST

So the situation seems to be:
- all Windows PC's can use your Ethernet connection
- not a single MacBook can use your Ethernet connection
- all Windows PC's and all Macbooks can use your WiFi

The next steps then:
- Reset the router
- Replace the router

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Could be on line, an issue
Mar 5, 2020 6:10PM PST

The problem could be on the line or on the ISP's side. So, it would be best to contact your ISP regarding this connectivity problem. From what I see, lights for the ISP, Internet and Server are all red. Given these light readings, a new router may give the same readings, too. Your ISP will be able to assist you with network tools and line readings.

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No Internet.
Mar 12, 2020 9:13AM PDT

Hi guys, a friend suggested that I configure the internet settings manually. And when I did, my internet was working perfectly. Guys, thank you for your assistance.

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Re: settings
Mar 12, 2020 9:44AM PDT

What settings did you set exactly?

With me, Internet works out of the box after installing Windows. In fact, even while installing Windows, because the installer uses the internet to check the license and to get updates. What was wrong with you?

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