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connected to wifi but no internet access on HP laptop

by shenka84 / May 26, 2015 5:07 AM PDT

I am connected to wifi but no internet access on HP laptop running Vista. My other devices including smart phones and Macbooks have no issues. I disabled firewall, uninstalled antivirus, reinstalled drivers, updated BIOS settings to default. I used a restore point from the last time the computer used to be able to access internet, but no luck.

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All Answers

Best Answer chosen by shenka84

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Did It Work Before?
by Grif Thomas Forum moderator / May 26, 2015 5:23 AM PDT

If the computer was able to access the internet before, and it doesn't now, then there are a couple of things that come to mind.. First, if you haven't already, try using a different browser than the standard Internet Explorer.. Something like the free Firefox is easy to install and test with. Next.....

1. Check for malware using the instructions in the link below:

http://forums.cnet.com/7726-6122_102-5509131.html?tag=posts;msg5518840

2. If that doesn't fix the issue, then it's highly possible the wireless adapter on the laptop has gone south. We pop in one of the inexpensive USB wireless dongles to get things going.

Hope this helps.

Grif

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ipconfig/all
by shenka84 / May 26, 2015 12:28 PM PDT
In reply to: Did It Work Before?

I tried different browsers (IE, Chrome, Firefox) with no luck. The computer had a virus before that corrupted music files and pictures. I gave it to a friend to see if I can get some of them back. I did not get any files. Moreover, I cannot access Internet now. I am going to scan for malware now. I tried to connect through a wired connection but I could not. Here are the reports that I ran.

1. wireless


Windows IP Configuration

Host Name . . . . . . . . . . . . : Randally-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.rcn.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4E-06-79-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b8ee:cc2:f50d:475e%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, May 26, 2015 10:04:48 PM
Lease Expires . . . . . . . . . . : Wednesday, May 27, 2015 10:04:47 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890062
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-E3-1F-B8-00-23-4E-06-79-B4
DNS Servers . . . . . . . . . . . : 192.168.1.1
208.59.247.45
208.59.247.46
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-16-5B-9A-C2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : isatap.cable.rcn.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

2. Wired

Windows IP Configuration

Host Name . . . . . . . . . . . . : Randally-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.rcn.com

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4E-06-79-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-16-5B-9A-C2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3d89:8c8a:4c1d:e83%10(Preferred)
IPv4 Address. . . . . . . . . . . : 216.164.153.254(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : Tuesday, May 26, 2015 8:49:53 PM
Lease Expires . . . . . . . . . . : Tuesday, June 02, 2015 8:49:52 PM
Default Gateway . . . . . . . . . : 216.164.152.1
DHCP Server . . . . . . . . . . . : 208.58.240.81
DHCPv6 IAID . . . . . . . . . . . : 167780118
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-E3-1F-B8-00-23-4E-06-79-B4
DNS Servers . . . . . . . . . . . : 208.59.247.45
208.59.247.46
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:d8a4:99fe::d8a4:99fe(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 208.59.247.45
208.59.247.46
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : isatap.cable.rcn.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

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It worked
by shenka84 / May 26, 2015 1:08 PM PDT
In reply to: Did It Work Before?

I deleted all malware, restarted, and everything works perfectly. By any chance, do you know if there is a program that I can use that will help me to restore corrupted images and music?

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Here, We Use Our Backups
by Grif Thomas Forum moderator / May 26, 2015 1:14 PM PDT
In reply to: It worked

Because pictures, music, and documents are special, we ALWAYS make a backup of those documents, at least monthly. I'm glad that you got the computer working again, but when corruption occurs, it frequently is tough to "un-corrupt" them. I used to work for a local government agency (now retired), and to lose a document or program was unthinkable. Backups are a must, if nothing more than copying them to a flash drive or DVD. At least you've got a second copy.

Still. a little more information about the type of corruption might help. Are the files actually on the computer and if so, where are they? Are their file extension changed? What happens when you try to open the files? Exactly what types of files are included?

Hope this helps and let us know more.

Grif

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corrupted files
by shenka84 / May 27, 2015 11:40 AM PDT

Yes, thank you for your help. I woke up today to a black screen after Windows installed its updates and could not even login into safe mode, but I got it working Happy

Most of the files are damaged. All of them are on the drive C. When I try to open mp3, I get "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file". When I open .jpg file, I get "can't open this picture. The file appears to be damaged or corrupted." When I try to open a .doc file, I basically get the same response. The file extensions were not changed. I don't even know where to start...

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That's Why It's So Important To Make Backups
by Grif Thomas Forum moderator / May 29, 2015 9:38 AM PDT
In reply to: corrupted files

Corrupt files and encrypted files from malware are more and more common. It's a lesson I had to learn the hard way, to make frequent backups of your important files.

James provided a suggestion below to use the Recuva recovery software and it sometimes works, but if the files are not stored in your Shadow Copies, or elsewhere in their original condition, unfortunately I can't provide much hope.

Grif

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Recuva
by James Denison / May 27, 2015 4:24 AM PDT
In reply to: It worked

for finding lost images on hard drive.

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Answer
Try testing with a wifi dongle.
by Dafydd Forum moderator / May 26, 2015 5:22 AM PDT

Could be your wifi card is gone.
Dafydd.

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