Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

connect to internet

by helpneeded Jun 10, 2005 5:11AM PDT

Purchased a Hp Pavilion 1020N in May. I had it for a day and they thought the modem was out because I kept getting the message of "NO Dial tone" so had modem replaced. I could connect while the service tech was there but after I shut down and restarted I got the message that the other computer was not answering in a timely manor, so I retried now I get the message that another device is using the port or the port is not configured properly. So how can I find out what other device might be using the port or where do I get help to configure the port???? Or could it be a bigger problem with the computer than just the modem, because the problems keep showing up when I try connecting???

Discussion is locked

1 Posts

- Collapse + Expand Details

- Collapse -

It seems that

by MarkFlax Former Forum moderator Jun 10, 2005 10:04AM PDT

the Service Tech didn't do his job properly. He didn't check his work by re-booting to see if the modem/internet connection still worked.

As it is under warranty and seemingly their error, I would call it in.

Mark

Back to Windows Legacy OS forum