Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Connect HW-H751 soundbar to UA46D7000 TV with 1018 firmware.

Dec 27, 2014 7:10PM PST

I'm trying to connect a HW-H751 soundbar to UA46D7000 TV with 1018 firmware.
Soundbar connected to wifi router, TV connected to router via ethernet.
Can't establish connection between units via wireless or via HDMI using TV ARC port.
Tried 2 different HDMI leads. 3.5mm jack works OK.
TV doesn't have the SoundConnect option maybe due to firmware, checked online via TV for updates but none available but I've found a 1031 update on the Samsung site but not 100% sure it's compatible or what it improves. Any help appreciated.
Samsung's OnlineChat and phone support has been unavailable up to now, just had 1 email suggesting I try what I've already done.

Discussion is locked

- Collapse -
Clarification Request
Choices look to be.
Dec 28, 2014 12:35AM PST

1. Use what works.
2. Return it was unfit for market. Not ready.
Bob

- Collapse -
Hoping for a fix before resorting to a return
Dec 28, 2014 6:01AM PST

I'm guessing the 3.5 is just basic quality compared to the HDMI or Optic so not happy to spend all this money and connect like this, I'll return if needed but was hoping it was something I'd missed or a firmware upgrade or something.
Cheers

- Collapse -
Last update looks to be Feb 2014
Dec 28, 2014 6:05AM PST
- Collapse -
yep
Dec 28, 2014 2:36PM PST

yep ARC port used, firmware updated to 1029, optic cable purchased and installed but no better, waiting on further feedback from Samsung, had an acknowledgement at least.