We have created a ticket for you in our support system, and a member of the Upload.com Customer Service team will reply to you via email as soon as possible. Please keep an eye out for their message, and if you do not see it in your inbox (at the email address associated with your account), please check your spam or junk mail folder.

In future, please feel free to contact the Upload.com Customer Service team directly by filling out the form on the following page:

https://cbsi.secure.force.com/CBSi/submitcase?template=template_upload&referer=upload.cnet.com&cfs=SFS_Upload

That form can also be accessed by clicking the "contact us" link in the upper right corner of Upload.com.

Regards,
Jen
Download.com Support