Laptops forum


Confusing laptop issue, please help!!

by Squwig / December 18, 2011 12:06 AM PST

So my laptop was working fine yesterday, I went to turn it on last night tho and it turned on but was just a black screen. I left it over night and tries again this morning, same thing happened, except this time it tried to repair itself, it failed the first time but worked the second time. My laptop is working, but I can't use it. When I go online no writing appears just the frames and even on my computer settings I can just see boxes and no writing, I don't really know how to explain it, I'm writing this using my iPod as I really can't use my laptop. Help I greatly appreciated!!

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All Answers

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by R. Proffitt Forum moderator / December 18, 2011 12:10 AM PST

This sounds like a software issue but I can't offer any ideas as all I have for information is the symptom but no make, model, operating system and whatever else can be offered.

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by Squwig / December 18, 2011 12:15 AM PST

It's a samsung laptop, not sure what model... And it's windows 7. Sorry I'm not very good with this stuff

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Good. Windows 7. very light on details.
by R. Proffitt Forum moderator / December 18, 2011 12:26 AM PST
In reply to: Sorry

For example if the security software was given I'd note issues with System Restore (not recovery!) which we can go back a few days to when it worked.

-> I'd use system restore to 2 days ago.

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System restore
by Squwig / December 18, 2011 12:43 AM PST

I've already used system restore, but I can actually use it as I can see any of the writing in the boxes, and wen I have clicked on the buttons it seems that only the cancel button is available to use.

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by R. Proffitt Forum moderator / December 18, 2011 12:46 AM PST
In reply to: System restore
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Do you mean my norton security??
by Squwig / December 18, 2011 1:03 AM PST
In reply to: Next.

Okie just tried system restore in safe mode and it has done the exact same thing as last time

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Norton can block system restore.
by R. Proffitt Forum moderator / December 18, 2011 1:11 AM PST
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Uninstalling norton
by Squwig / December 18, 2011 1:31 AM PST

I can even uninstall this as the screen just turns blank

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The lack of details continue.
by R. Proffitt Forum moderator / December 18, 2011 1:33 AM PST
In reply to: Uninstalling norton

For example I offered a link to Safe Mode and no words about that.

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Safe mode
by Squwig / December 18, 2011 1:42 AM PST

This was done in safe mode

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Now that SAFE MODE is doing the same thing. Hardware test.
by R. Proffitt Forum moderator / December 18, 2011 1:46 AM PST

For the next test we boot up from CD. Here's a note about this as well as how we use it to save our files.


To test if there is a hardware issue I boot that CD and if the visual problems remain I have to call this a hardware issue.

If the visual effects vanish then it's some damage to the OS. Since system restore was used to a few days before or a week before the problem FAILED we proceed to backup what we forget to then restore the machine to it's factory condition.

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