Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Confused?Keyboard or Motherboard issue. Need help

by sivamrsk Nov 9, 2009 5:58PM PST

Hi Guys,

I own a DELL studio laptop(warranty is expired recently). I am unable to boot the system. After wasting precious time and money with DELL TECH SUPPORT (they are real monsters on the earth), I am finally derived following points about laptop.

1) If I boot my system : after the DELL logo, a blank screen appears with a white cursor on top left corner after sometime system automatically gets shutdown with some beeps.
2) I could not enter into setup/bios as my key board is not responding.
3) If I connect an external keyboard and press NumsLock key and caps lock key, my laptop keyboard responds to those key presses.
4) When the DELL support person had disconnected the Keyboard connection in the laptop, the system has booted properly and it was showing WINDOWS VISTA login screen. But unfortunately I did not have ab external keyboard with me at that time to login to windows.

Now can I assume that the problem is with the laptop KEYBOARD and if I replace it, I am able to work with laptop?
OR
do I need to replace the mother board also as the DELL TECH support person reading the instructions from their so called WORST KNOWELDGE BASE.


Thanks a ton in advance for the responses..pls help me out.

Discussion is locked

5 Posts
- Collapse + Expand Details
- Collapse -
How sure must that diagnosis be?
by r. proffitt Former Forum moderator Nov 9, 2009 8:17PM PST

You find folk that DEMAND that a diagnosis be correct. The reality is that in the shop we'll swap the keyboard since testing with oscilloscopes and meters would take longer and cost more than a keyboard swap.

Do you understand this?

- Collapse -
could you please explain..
by sivamrsk Nov 9, 2009 9:49PM PST

Hi,

Thanks for your response.But I could not understand your response completely, my bad Sad

Could you please explain me what should I do to resolve my problem.

Can I assume that mother board is good, as I can go till Windows Vista login screen if I disconnect the laptop keyboard connection?

Would swapping the laptop keyboard with a similar DELL model keyboard help me in zeroeing the problem on keyboard?

once again, thank in advance for your response.

- Collapse -
As I read Bob's reply ...
by Kees Bakker Nov 9, 2009 10:04PM PST

it's the first thing he would try. But nobody can be sure it works. If it doesn't work, it's not the keyboard.

Kees

- Collapse -
Maybe you have to change a new keyboard
by wjh0125 Nov 10, 2009 10:48PM PST

Mostly it's the problem with your laptop keyborad,you can poweroff your laptop and replug keyboard connect,if no change,you will have to change a new keyboard to test .

- Collapse -
Issue fixed...replaced keyboard
by sivamrsk Nov 16, 2009 10:40PM PST

Hello All,
First of all, thank you very much for your replies.
I have replaced the original keyboard with a new compatable keyboard and the issue got resolved.
Now I can work on my laptop.

NOTE: DO NOT SIMPLY TRUST DELL TECH SUPPORT recommendations...they are really HELL. They tried to sell MOTHER BOARD for my keyboard issue.

Thanks
Siva

Back to Laptops forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info