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Confirmed: PN50B650 cool and normal color temperature issue.

by BestBuy Tech / July 9, 2009 9:20 AM PDT

I was in standard picture mode and switched the color temperature from normal to cool and nothing changed. I then went into dynamic picture mode and changed the color temperature from normal to cool, and again nothing changed. This was on various still colored screens. Mostly whites, light greys and blues. I went back to the store and checked out the display model and several salesperson commented that there was no change. Now, going from warm to normal showed a definate shade in color change. Going from warm to cool showed the exact same shade change as going from warm to normal.

To recap, going from normal to cool or cool to normal in standard or dynamic picture mode shows no change in color temperature at all. This was also confirmed on the stores display model as well.

On a good note, it's still the best looking set in the store! Please pass this information on to samsung. Thank you.

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Confirmed: PN50B650 cool and normal color temperature issue
by Samsung_HD_Tech Samsung staff / July 9, 2009 1:13 PM PDT

BestBuy Tech,

Thanks for the kind words. I'll check on this, and definitely pass it up. Thanks for the heads up.

--HDTech

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firmware for the record.

I am useing 2009/05/27_001008 firmware. When i go to update the TV it says i have the latest.

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firmware for the record.
by Samsung_HD_Tech Samsung staff / July 9, 2009 1:57 PM PDT

BestBuy Tech,

Thanks for that. I'll be submitting this on Monday. If anyone else has any reports of the same issue, please post them here.

--HDTech

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firmware for the record.
by Samsung_HD_Tech Samsung staff / July 10, 2009 4:01 PM PDT

BestBuy Tech,

Does the store also have the same updated firmware as your unit? I'm curious if you're finding this with both versions of the firmware.

Thanks for any response!

--HDTech

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