As far as I know the free Zonealarm hardly scans email, and certainly doesn't scan email that's already received. The basic email-protection (and you can turn it off in the Zonealarm control center) only renames .vbs files found in incoming mail. Interference with Outlook, like this, is very strange.
What you can try:
- Turn off the email protection in Zonealarm
- Uninstall this 7.0 version and go back to 6.5 (I assume you've saved the setup somewhere)
- System Restore to get rid of any changes caused by the update
Hope this helps.
Can anyone help ? ZoneAlarm installed an update on Friday and since then I haven?t been able to open Microsoft Outlook. I don?t use this programme for e-mail but it has my diary on it, so very frustrating.
I operate Windows XP on a PC and the free ZoneAlarm programme.
Here?s what happens when I try to open Outlook ? a pop-up appears which says:
ZoneAlarm Analysing E-mail
Zone Alarm by Check Point
Zone Alarm Security Suite
Junk E-mail and Anti-Fraud Filter
Powered by Mail Frontier
This has a progress bar on it, but nothing happens.
At the same time, another pop-up appears, which says:
ZoneAlarm ? Outlook
Outlook has encountered a problem and needs to close. We are sorry for any inconvenience caused.
It then goes into standard Microsoft error messages ? if you click on the report it says:
Description: Crash Dump
Type of file: DMP file.
Incidentally, I did a virus scan and it came up with the following:
Can anyone throw any light on what?s happened and how I can access my diary.
I did a search for the calendar file and tried to open it on another computer, but it wouldn?t work.
Thanks in advance.