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Question

computer wont work in need of help.

Jul 5, 2017 9:16AM PDT

Hi everyone,
Few days ago I ran into a problem with my asus m32cd running windows 10 64-bit desktop computer. a cd shattered inside the cd drive. after it shattered i powered down my computer, disconnected the power supply, pressed the power button to release any existing power so I wouldn't get shocked. I then dismantled the cd drive and used the pin hole to manually open the cd drive and got all the cd shards out then reconnected the cd drive. once it was reconnected I turned the computer on and it gave me a diagnosing problem error. It took a few hours to run through the diagnostic then I tried the troubleshoot options. The computer gave me a file log from the c:\windows\system32\logfiles\srt\srttrail.txt . nothing would bring windows back up. after trying the options my asus bios keeps popping up on a loop. only time it doesn't happen is when I have the repair cd in that I made when the computer was purchased, or when i have the windows 10 usb file to redownload it to get to the repair computer options. It gives me the troubleshoot but nothing still works. an when i try the restart repair it tells me there is a problem with the partition in my drives.

I don't have anything that i mind losing, all my music is on my phone, pictures are saved elsewhere, and the only that i might lose is old school work but has been archived on the submission site.

so if any one could give me some help or advice on what I can do to fix this, that wont cost an arm and a leg would be fantastic. Im very computer savvy but when it comes to problems with hardware and windows I know that I don't know everything.

Thank You ( first time poster)

Discussion is locked

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Answer
Won't work
Jul 7, 2017 8:16PM PDT

If you can get into safe mode try running a sfc scannow and a chkdsk on the hdd.

If you can't get into safe mode then your looking at a reload of your backup or a reload of the OS.

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Answer
unplug the CD drive
Jul 7, 2017 9:23PM PDT

It's probably causing your problems now.

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Answer
Try a bootable USB
Jul 12, 2017 8:20AM PDT

You can try booting from a bootable USB or CD with the CD-ROM drive attached to see if all the hardware checks out and the system can run correctly. If not then you know re-imaging your computer won't help and the situation is with hardware.

If it does boot into a bootable CD or USB stick, I would simply re-image the computer if there's not a lot of data you won't being wiped.

Brian, iTecs Support
(tagline edited by moderator.)

Post was last edited on July 12, 2017 8:21 AM PDT