Question

Computer won't always wake up

I have a new computer i bought a few months back, and recently when it goes to sleep it doesnt always wake up. I hit buttons on my mouse and keyboard and the light on the tower will turn on, but it doesnt sound like it fully wakes up and doesnt get a signal to my monitor. I have to turn the power off and back on to reset it to get it to work again. Not sure if its a monitor issue or a setting issue somewhere? Any help is appreciated. Oh, also (not sure if relevant) but i noticed in my BIOS, the only OS options it gives me are "Windows 8" or "Other OS", even though im running windows 10. Is that normal, or how do i fix that?

AMD FX-8350 4.00 GHz
16GB (8GBx2) DDR3/2133MHz Dual Channel Memory
GIGABYTE 970A-DS3P AMD 970 ATX
Corsair CX600M CX Series Modular 80 PLUS BRONZE 600w
AMD Radeon R9 380 4GB GDDR5

and my monitor is a few years old, its an HP W2071d. Thanks for any help, its much appreciated.

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Comments
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Clarification Request
After the OS install.

Tell us about the drivers and apps you install to support the hardware.

Post was last edited on June 8, 2016 2:41 PM PDT

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Clarification Request
This machine is "new" only a few months old

Since the ideas here are not working you have a warranty issue.

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Answer
Wake

Test with a different monitor.

If your ocing to get that ram to 2133 speed set it back to stock....1866.

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Monitor

Sorry, I don't have another monitor. But I when I try to wake the computer up I hear the fans running but the light that flashes around my reset button on my case isn't flashing (on times when I can't get it to wake up). Just power light is on and fans running. I turn the switch on the back off then back on, hit my power button and it boots up fine. My drivers are up to date last I checked, unless I missed something. As far as apps go, I guess I'm not entirely sure what you mean. I really don't download apps for it. I just use steam, battle.net and occasionally origin. Mostly just play games on it. My wife recently installed the Fitbit app to it for her Fitbit, but nothing other than that. And was it normal for a computer running Windows 10 to say Windows 8 in the bios? It doesn't give me any other options except Windows 8 or Other OS in the bios.

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No oc

Also, I've never overclocked.

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Intermittent problem

Those can be a stinker to find.

You can check the gigabyte site for any new drivers.
What happens if you press and hold the power button?
Did you build this machine or did someone build it for you?

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Doesn't work

It won't shut it off, at least when it's stuck in sleep mode or whatever it's doing anyways. (Unless i turn off the switch in the back) It was built on cyberpowerpc. I've really had no issues with it other than this. I'll check the gigabyte site for updates. Also, is it normal for my bios to say Windows 8 like that, since I'm running Windows 10?

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Re: BIOS

I've never seen a BIOS saying "Windows 8" (or Linux for that matter). Where exactly in what context does it say that?

Post was last edited on June 7, 2016 6:43 AM PDT

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Bios

I'm at work so I don't remember exactly, but when I opened my bios, somewhere in one of the settings there was an option to choose your OS. It had Windows 8 pre-selected, and clicking the drop down arrow brought up another option which was "Other OS".

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Re: somewhere in some of the setings

When you're home, can you be more specific. Also, what version of what BIOS?

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Sorry

Honestly, I'm not sure of that either. I just know I turned my computer on and hit F9 or F10 or whichever it is to open the bios, and if you look in the settings there, it was one of the options. And had Windows 8 selected.

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Bios

Just checked, and I hit DEL to open BIOS as soon I turned the computer on, then clicked on "Bios Features" and under "OS Type" it says "Windows 8", with the only other option being "Other OS." In the bios, under "M.I.T." it has a spot saying "BIOS Version: FC", if that's what you were wanting to know. The bios date says 06/01/2015. Running msinfo, my bios version/date says "American Megatrends Inc. FC, 6/1/2015.

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Still doing it

It's still doing it, it's so frustrating.

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Answer
upgrade the version

I think u have to upgrade ur proccessor

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?

What do you mean upgrade my processor? Why would my processor be causing this?

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Answer
Recheck the drivers...

I read the other posts and you really didn't answer Robert's question. That is to check the drivers as needed under the Win10 OS. Just because you went from Win8 to Win10 as I suppose the bios offers, you still require the drivers for the Win10 install. You can't bypass it or assume anything here, check it under the device mgr. section in the control panel area. there should be no red/yel flags that need attention. If found then proceed to get them. Understand if your h/w isn't or no longer supposed or there are no direct Win10 drivers, then maybe the maker has them. The PC maker may have then also, check thier support website. Of course this assume you know what drivers go with what devices or h/w. Hopefully this may correct or an area that is now checked.

tada -----Willy Happy

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Which question?

I re-read through all the posts, which question did I miss? And thank you, when I get home and get a chance I'll try to see what drivers are installed and give you a more specific list of what I have and try and figure out if it's not updated or something.

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That was the 1st reply to you

Immediately after your post, Robert posted to you. Don't worry if you missed it, but usually checking drivers is a typical answer. I hope when you do, if something pops-up you can post back or resolve it when you fetch whatever is required. Understand, going from Win8 to Win10 if that is what you did, your PC may not fully support the new OS. Being a relative new PC, it should but nothing is certain.

tada -----Willy Happy

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Thanks

Yeah, it was custom built only a couple of months ago, so I would assume it would support it since they installed it on there, right? Anyways, I'm leaving work so I'll check it when I get home and report back what I find. Hope it's an easy fix. Thanks again!

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Device manager

Under device manager, I'm seeing no red or yellow flags. I hit "Scan for hardware changes" and nothing popped up, so I'm assuming everything's up to date?

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Bios

also, as I just posted above "Just checked, and I hit DEL to open BIOS as soon I turned the computer on, then clicked on "Bios Features" and under "OS Type" it says "Windows 8", with the only other option being "Other OS." In the bios, under "M.I.T." it has a spot saying "BIOS Version: FC", if that's what you were wanting to know. The bios date says 06/01/2015."

Last thing. Not sure if it matters, but I have AMD graphics card and processor and I noticed for some reason nvidia physx is installed on my computer. Should I uninstall that, or does it matter?

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"Scan for hardware changes"

That's not how you get the latest drivers.

Visit the mobo maker's site and see what they have for updates.
Compare the updates to what's installed in the machine.
Download and install as needed.

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Gigabyte

I did that as well. I checked the bios and I believe its current, FC seems to be the latest. They only had like 4 tabs for me to check on the gigabyte website and I believe they were all current. What all exactly do I need to check for? Sorry, I've never had to do this before so I'm not as familiar with it.

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Computer still won't wakeup?

Don't laugh, have you try the power button? Reason I asked is because I have one computer with win10, space-bar, mouse, etc. nothing works but the power button on the computer. I don't question it..just a way for my computer to wake up.

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I think so i

I'm not 100% sure but I think I have. If I remember correctly, I tried it once after I tried the keyboard and mouse. Maybe I'll try it instead of keyboard and mouse. My case is "Phanteks Enthoo Pro M ATX Mid-Tower Gaming Case w/ USB 3.0,
Side-Panel Window" where it has power button on top and the power switch on the back.

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Didn't work

Yeah I just tried that, it didn't work. Thanks though.

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