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Question

Computer won't shut down how can I fix the problem?

by Oct 16, 2012 8:10AM PDT

I recently bought an Acer Aspire 5750Z-4835 and it has been working properly until 3 wks ago. It will not shut off/power down unless I do it manually, it will not wake up, the screen will not come back on, after either going to sleep or after I close the lid/cover. I have tried contacting the techs at Acer, in India it seems, and they have either been of no help or don't know their own system or won't help. So if you can help me I would be grateful. Thank you for your time.

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3 Posts
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Answer
Given ONLY this much detail.
by Former Forum moderator Oct 16, 2012 9:20AM PDT

You use System Restore to when it worked. Diagnosing with this much detail means we only have a few choices.

Of course we could restore it to factory but must folk don't want that.
Bob

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Answer
Try this carefully
by Oct 16, 2012 4:09PM PDT

*Take out the battery,
*Remove main supply,
*Hold power button down for 30 secs,
*Put only power supply in, do not put battery in
*Turn laptop on
*Put the battery in.

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(NT) Safe, easy, does not wipe out the machine.
by r. proffitt Former Forum moderator Oct 17, 2012 12:39AM PDT
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