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computer won't shut down

by lino / November 4, 2004 10:12 PM PST

I am running windows xp professional, service pack 1, recently I noticed that the computer won't shutdown. when you click on turn off, it goes to "windows logging off ", then "saving your settings"and to "windows is shutting down " and it does not move from there. I have waited up to an hour to see if it will shut down, but it just remains on that screen. I have to shut it down by shutting the power cord down. Everything else works fine except for this problem. any help from an instructor or other person will be greatly appreciated, lino

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Re: computer won't shut down
by Cetin Denislam / November 5, 2004 12:01 AM PST

Download the following Shutdown utility (freeware) and save it to let's say c:\shutdown folder. Open a command prompt, type the following command and press Enter.

c:\shutdown\shutdown -u

Normally, it should shut down and power off your PC.

If you want to see some tens of causes for your power off anomaly, read this Shutdown & Restart Troubleshooting page.


1. I see that you have also a not working icons problem. This can be related with your power off problem.

2. There is no official instructor here.

Good Luck,


Trying to unweave, unwind, unravel
And piece together the past and the future,

T. S. Eliot

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I have the exact same problem.
by pookins / November 5, 2004 5:39 AM PST

The computer is about 6 months old, a HP.
It started doing it recently.
I have not added new hardware.
I could not get any help from the previous answer so if anyone can help let me know.

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Do you have Zone Alarm? It may have started on
by pookins / November 5, 2004 6:18 AM PST

my computer when I installed Zone Alarm, not sure. Let me know if you have Zone Alarm please.

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I solved the problem!
by pookins / November 5, 2004 7:31 AM PST

I turned of Zone Alarm in the startup menu.
I tried shutting down the computer and it shut down perfectly.
I then turned Zone Alarm back on in the start up menu and still the computer shuts down OK.
Problem solved.

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