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Computer won't see my modem, even when I loaded the driver

by CousinSteve / October 22, 2003 8:31 AM PDT

Hi All,

I just bought a used P2, 350MHz, with 128MB RAM. I wiped the hard drive, formatted it, then loaded Win98SE. Then I loaded MS Office 2000, AOL, Netscape Communicator, Norton AntiVirus 2003, a printer driver and a driver for a CDRW. Everything went fine.


As soon as I was done with Win98SE, though, I noticed that the modem did not appear in the Hardware Profiles under

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Re:Computer won't see my modem, even when I loaded the driver
by Mark G / October 22, 2003 9:39 AM PDT

windows has to see it first if it dosnt ask for a driver its not going to work:-(

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Could you provide to us...
by FrankQTran / October 22, 2003 10:19 AM PDT

what brand of a modem you're having? Internal or external?

You said in the subject line: <b>'Computer won't see my modem, even when I loaded the driver',</b>
then in the main messages: <b>'...I loaded MS Office 2000, AOL, Netscape Communicator, Norton AntiVirus 2003, a printer driver and a driver for a CDRW. Everything went fine...'</b>

I didn't see the modem driver is loaded or not.
Sometimes you have to load the modem driver so Win98 can recognize it.

Regards,

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Re:Computer won't see my modem, even when I loaded the driver
by computertech / March 21, 2004 1:21 PM PST

you may have a resorce conflict with your com ports.. check the properties on each com port.. you might have to set them up manually, if your still having a problem please contact me at Jeff.bridges@verizon.net and i will try to help you out from there.
Jeff Computer techy

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Re:Computer won't see my modem, even when I loaded the driver
by Master_Chuck / March 21, 2004 1:42 PM PST

hello; I have been operating with windows 98SE since I bought my first computer and was having the same problem. Not only would windows have trouble finding the modem; it would lose it on a regular basis. This was cured when I found reg clean. I think it is listed on the CNET site; but here is the url direct.
http://www.pcworld.com/downloads/file_description/0,fid,4666,00.asp
And the nice thing is; it is free. Hope it helps
regards Chuck

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Re:Computer won't see my modem, even when I loaded the driver
by boconnel / March 21, 2004 11:58 PM PST

I've noted the replies and they all seem valid, if your still having problems, from personal experience with the '98 operating system, I know this is long but will help eliminate any hardware issues. You may have to un-install/remove the drivers for the modem, shut down the computer (remove power cord) open the cover and physically remove the modem (assuming it's internal). Power the computer up without the modem. Now shut down the computer again and install/put back the modem (ensure it is firmly seated in its slot), close the cover and power up the computer. The operating system should now reconize the modem and prompt you to install the drivers. (It never hurts to have downloaded the lastest drivers for your modem that are configured for your operating system) Your modem should funtion as designed. If the operating system fails to see the modem you may have a defective modem.. hope this helps

Brian O'Connell
boconnel@bigfoot.com

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''Unexplored territory''!
by Cursorcowboy / March 22, 2004 11:26 PM PST

Some US Robotics Windows-only modems may not be detected properly by Win9x. If a US Robotics Windows-only modem is not detected, and if the modem is not listed in Device Manager (either under the Modem or Other Devices branch), use the Wmregdel.exe file (tool) to clear all of the Windows-only modem-related registry entries. Restart the system and then install the correctly updated drivers. The "Wmregdel.exe" file (276480 bytes) is located in the Drivers\Modem\3com-usr\Winmodem folder on the Win98/98 Second Edition CD-ROM or can be downloaded from the furnished link, which may be an updated copy. In addition, please read through these "White papers" to obtain a general understanding, "there simply is to much unexplored territory to try and unravel all the software idiosyncrasies concerning a general modem description".

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