Did you go to HP'S website and look for the VISTA drivers for the unit? Assuming that you did, if not, that is what I would try. Hewlett Packard printer drivers, then HP drivers and support, plug in the model number of printer, download the driver(s) for your unit. What I usually do is to save the file to docs instead of run to the system, that way I can burn a hard copy to CD then should there be a glitch with the system at a later time, I can reload from the CD.You can save to docs and just run from that location if you don't want to burn a hard copy, your choice. Good luck!!!