Computer Help forum

Question

Computer won't load

by Nertak / July 15, 2014 5:33 AM PDT

I have an Alienware Aurora r2 desktop that I got back in 2010. The computer was randomly crashing, and the display would cut out. I decided to reformat it and restore it back to its original 2010 state.

This did not fix it. Now the computer normally will not even load windows. Before it even gets to the windows logo it crashes. When it does load windows (maybe 25% of the time) the display is still cutting out and the computer still is crashing. It will crash even when nothing is loading, just like on the desktop.

I have not recently added any new hardware to the computer.

I'm not the most tech savvy person. I would appreciate any suggestions on what is wrong and how to fix it.

Thanks in advance

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Clarification Request
Need more info
by itsdigger / July 15, 2014 6:37 AM PDT
In reply to: Computer won't load

Could be Bad Caps
Google "Bad Caps"

Digger

All Answers

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Answer
Try these things.
by wpgwpg / July 15, 2014 6:30 AM PDT
In reply to: Computer won't load

It could be you have a RAM problem, so I'd run memory diagnostics first. If that doesn't detect a problem, I'd look at the system error log for entries flagged "ERROR" in red. Bear in mind that this log is cryptic, but it can sometimes give you clues as to where the problem lies. To view this log click Start -> Control Panel -> Administrative tools -> Computer Management -> Event Viewer. Then click the arrows to the left of where it says Event Viewer and Windows Logs, then System.

Good luck.

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Answer
At this many years
by R. Proffitt Forum moderator / July 15, 2014 6:36 AM PDT
In reply to: Computer won't load

The common failures are power supplies that have worn out, heat sink compound that dried and cracked. And well, from there it gets pretty wide spread to failing drives and boards.

Since heat sink compound is a few single digit dollars, try replacing that first and clean as you go. Plenty on the web about this, so I'll stop here.
Bob

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update
by Nertak / July 16, 2014 7:00 AM PDT
In reply to: At this many years

Several times when the computer crashes I get this.

"Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen restart your computer. If this screen appears again, follow these setps;

Check to make sire any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for and windows updates you might need.

If this problem continues, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use dafe mode to remove or disable components, restart your computer, press f8 to select advanced startup options, and then select safe mode.

Technical information:

*** STOP: 0X00000116 (0XFFFFFA800D8734EO, 0XFFFFF88004E57DAC, 0X0000000000000000, 0
X00000000000000002)

*** ATIKMPAG.SYS - ADDRESS FFFFF88004E57DAC BASE AT FFFFF88004E4C000, DATESTAMP
53507abb

collecting data for crash dump...
initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
physical memory dump complete.
contact your system admin or techincal support group for further assistance."

again there is no new hardware and I reformatted it so no new software

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Installing Windows is still too hard.
by R. Proffitt Forum moderator / July 16, 2014 8:42 AM PDT
In reply to: update

I can't get enough detail to start a discussion about this PC. So forget about installing Windows. Install the OS as supplied by the maker. It will work since all the drivers are on the restore media and are a known good set.
Bob

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you have a video card in slot?
by James Denison / July 17, 2014 12:30 PM PDT
In reply to: update

Is onboard video plug also available? If so, pull the video card out of the computer. Check in BIOS to see if there's a setting you need to turn onboard video back on. Boot with monitor hooked to onboard video. If that works OK, you know where the problem is.

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