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General discussion

Computer won't detect device...

Apr 29, 2004 11:22AM PDT

I need some help...I am trying to connect a wireless connection to the computer. Things I just recently bought are a Linksys wireless router, and a DLink wireless PCI adapter. The main computer is wired to the router. For my other computer, I tried buying a wireless USB adapter, but for some reason, the range is terrible. It keeps on saying (Low range) and so I went exchange it for a DLink PCI adapter. When I tried to install it:
1. installed DLink software
2. shut down computer
3. installed the hardware
4. turn on computer
...but Windows XP never detected the device....
i tried talking to technical support, they said the adapter was defective...so i went exchange it for another one...same problem occurs...so now I know something is wrong with my computer instead...

My computer specs for the computer that I want wireless is:
IBM - 266Mhz, 20GB, 256MB, XP Pro

Router Specs:
Linksys WRT54G

PCI Adapter Specs:
DLink DWL-G510

My main computer Specs:
athlon xp 2000+
1024MB DDR-RAM
240GB HD
Windows XP PRO

Another thing I tried doing is uninstall the ethernet adapter from linksys...and reinstalling it...and windows detects it...some reason it won't detect the Dlink...any help?

Discussion is locked

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Re:Computer won't detect device...
Apr 29, 2004 11:57AM PDT

I read an issue in your post. You may have expected Microsoft to install all the drivers needed for the machine to work with USB or such. If you research http://www.usbman.com you learn that we get to do a lot more work.

Bob

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Re:Re:Computer won't detect device...
Apr 29, 2004 1:50PM PDT

...I am not going to use the USB adapter...I'm trying to go with the PCI adapter now...I heard better things, as far as the distance, and speed...

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I haven't experienced such.
Apr 29, 2004 9:23PM PDT

Having done both USB and PCI 802.11b, I found the USB dongle to be the best solution for me since I could move the dongle part with the antenna about to get a little better signal.

Many expect WiFi to bust through walls and distance, and will try other devices to fix what may improved by relocating the WAP to a better place.

Best of luck,
Bob

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Re:Computer won't detect device...
Apr 29, 2004 1:22PM PDT

Assuming that you have checked in Device Manager and the card isn't showing there.
Have you re-seated the card and re-booted?
Did you try installing the card in another pci slot?
I have experienced similar situations only to find a malfunctioning pci slot was the culprit.

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Re:Re:Computer won't detect device...
Apr 29, 2004 1:51PM PDT

Yes...I tried to re-seat the card in a different slot, I have 3 slots...tried all three but doesn't want to detect...

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Re:Re:Re:Computer won't detect device...
Apr 30, 2004 7:13AM PDT

The only suggestion that I can make is that you may try another brand. I use the Linksys router with a Cnet dongle. Works great. As Robert said, you can easily re-position the dongle for maximum reception.
I've found that anything over 40% signal is fine as long as the link quality is good.
Good Luck.

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Re:Computer won't detect device...
Nov 29, 2004 9:42PM PST

I had the same problem. I have an ASUS P2B motherboard with an Intel PIII 550 processor running Windows XP SP2. When I tried to exchange the card, I was told by the sales person that the D-Link DWL-G510 card will only work on PCI v2.2 and that my motherboard had PCI v2.1. I was able to confirm the PCI versions on the ASUS and D-Link web sites, so I sent an e-mail to D-Link. I received this reply.

"Thank you for contacting D-Link Canada Technical Support.

For replies, please send your emails to support@dlink.ca and please ensure to include all history when responding to support messages.

As long as you are using Windows98SE, it should be fine. The DWL-G510 will usually work with most configurations. This device is backwards compatible with older PCI buses.

If you require further support, you can contact us at (800) 361-5265 or through email at support@dlink.ca.
Please take a moment to rate our service by filling out our on-line Customer Satisfaction Survey at
http://www.dlink.ca under the support tab. Please check our web site at http://support.dlink.ca for
latest driver releases.

Best regards,
James
support@dlink.ca"

Where to go from here? I will probably buy another DWL-G510 card on the assumption that the first one WAS defective and D-Link Customer Support is correct on the backwards compatability. I f that fails, I will probably try another brand.

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PCI differences are mostly just documentation updates.
Nov 29, 2004 9:54PM PST

I think there is also may be some lack of understanding here. The changes between PCI 2.1 and PCI 2.2 are very minor:
http://www.pcisig.com/specifications/conventional/conventional_pci/2_2sum1215.pdf

But it gives the vendors an easy out so no support for you!

But that doesn't mean we can't try to help here.

1. If the machine locked up when you put in the card. It's not compatible and you get another make/model and move on.

2. If the machine doesn't work as expected, then the usual list to work is...

a. No Spyware (I can't stress this enough).
b. Intel .INF files for your chipset if there are such. (You've had this machine for years so you know this.)
c. Latest drivers for the card, firmware too.
d. No fun WEP, MAC or such filtering until it all works.
e. Latest machine (Computer) BIOS or don't call me.
f. Try the BIOS "reset configuration data"
g. Boot windows safe mode without the card and remove the card entries from the device manager to help it start over.
h. Try it in another machine.

Hope this helps,

bob

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Re: PCI differences are mostly just documentation updates.
Nov 29, 2004 10:43PM PST

I have posted my answers to the questions in <>

1. If the machine locked up when you put in the card. It's not compatible and you get another make/model and move on. <Machine did not lock up>

2. If the machine doesn't work as expected, then the usual list to work is...

a. No Spyware (I can't stress this enough). <New install of WinXP SP2>
b. Intel .INF files for your chipset if there are such. (You've had this machine for years so you know this.) <Latest drivers from D-Link web site installed>
c. Latest drivers for the card, firmware too. <see above>
d. No fun WEP, MAC or such filtering until it all works.
e. Latest machine (Computer) BIOS or don't call me. <Latest BIOS for ASUS P2B installed>
f. Try the BIOS "reset configuration data" <Did not try>
g. Boot windows safe mode without the card and remove the card entries from the device manager to help it start over. <Did not try>
h. Try it in another machine <Did not try>

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I forget an important item.
Nov 29, 2004 10:59PM PST

Don't use the PCI slot next to the AGP slot. Some boards can't use it.

bob

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Re: I forget an important item.
Nov 29, 2004 11:35PM PST

Tried 2 different pci slots - neither one was next to the AGP slot

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did you ever get this to work?
Dec 22, 2004 2:52AM PST

ravdichuk,
following up on this post...did you get this to work by any of the above methods?

i have the exact same prob on an ASUS Mb.

thanks,
- dave

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re: did you ever get this to work?
Dec 22, 2004 10:49PM PST

No. I bought another card (same make and model) and it didn't work either. Another e-mail to D-Link Tech Support and this time they told me it was NOT backwards compatible. I ended up buying the USB connector and it works ok.