Computer 'turns off' and won't respond

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Computer 'turns off' and won't respond

by Knoxinthabox Apr 25, 2014 8:34AM PDT

My computer recently had a nasty virus on it a couple months back which caused the screen to go white and tell me I need to pay money in order to use my pc. After I send it into get fixed, I noticed an issue in which if I were to open up chrome the computer would make the sound like it's shutting down, chrome pops up but doesn't load(says unresponsive), then after 15 seconds it makes the booting up sound and then it loads up. This happens almost every time I enter a new page,open new tabs, load a video, or play any sort of video game. I asked a computer buddy of mine and he suggested it was the fan, but the fan keeps turning even though the computer 'shuts down'. This is becoming really annoying and has hindered any sort of activity on my pc to a minimal.

Anyone ever seen this before?

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13 Posts

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Clarification Request

Make, Model, Age and OS?

by Dafydd Apr 25, 2014 8:40AM PDT

Dafydd.

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Gateway intel i5 2320 with windows 64 bit.

by Knoxinthabox Apr 25, 2014 10:09AM PDT

This problem ONLY started happening once I got my computer back from the shop. Apparently they had to wipe the hard drive clean and install windows again. So maybe he forgot to do something.. but whatever it is, It's making me unable to play any video games which is a piss off because I bought a 200$ graphics card and now I can't even see it in it's glory..

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(NT) OK! 200$ graphic card. Did they upgrade the power supply?

by r. proffitt Forum moderator Apr 25, 2014 12:54PM PDT

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I don't think so...

by Knoxinthabox Apr 25, 2014 2:17PM PDT

Is that important?

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(NT) Most of the time. Be aware details are too slim to continue

by r. proffitt Forum moderator Apr 26, 2014 1:06AM PDT

Best Answer

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No it doesn't only happen in chrome

by Knoxinthabox Apr 25, 2014 9:55AM PDT

accidentally clicked resolved question.. i'm a noob. & this happens all the time, this problem effect my whole computer using experience, not just chrome, but anytime I open up a program of any kind, steam, skype, you name it, the computer makes the sound like it's shutting down but I can still move the mouse and everything.

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So You've Now Tried....?

by Grif Thomas Forum moderator Apr 26, 2014 9:40AM PDT

...running "sfc /scannow"? If not, please do..

If that doesn't help, then reloading the drivers back per James' suggestion is a good start.. Of course, you may need to reload everything back to its factory condition, but that would require a system recovery disc or partition and it would wipe the drive, eliminating all your current files.

Hope this helps.

Grif

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Answer

my guess is;

by James Denison Apr 25, 2014 12:27PM PDT

the tech who reloaded your computer failed to load all the driver files for the system after installing windows, unless he did it from the restore partition. There's no guarantee he did that because that takes more time. Probably had a close system clone he copied quickly onto the drive and some driver files were different from it than are on your system.

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Is there any way to repair?

by Knoxinthabox Apr 25, 2014 12:31PM PDT

If that is causing the issue, how can it be fixed?

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go to the manufacturer site

by James Denison Apr 25, 2014 10:25PM PDT

Find all the driver files for the system, reload them. Then reload the driver files for the graphics card. However since you mention the new card and no upgrade of power unit, I think Robert's suggestion is quite valid. You could do the driver files first, it's a no cost attempt to solve the problem, then if it doesnt' work, PSU.

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I've never done anything like that before

by Knoxinthabox Apr 25, 2014 11:29PM PDT

Is there any guide on how to reload the drive files for my system? Would this basically be wiping my computer clean?

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No, it won't wipe your computer clean

by James Denison Apr 26, 2014 5:10AM PDT

If the files are already installed correctly, it will just overwrite and install them again. If they aren't installed correctly, then hurrah, you did it. Don't do the BIOS upgrade. You might mess it up and seems no need for a newer version on it based on continuing same use as before. For instance determine if your LAN is Intel or Realtek, if your VGA is Intel, AMD, or Nvidia based. If unsure, apply them all and let windows sort it out. If you open Device Manager afterwards and see a yellow mark, then clk to unistall that one and windows should then see the correct one and install it then.

http://us.gateway.com/gw/en/US/content/drivers-downloads

Gateway DX4860-UR**
Core i5 2320
Microsoft Windows 7 Home Premium 64-bit Edition

This is what they have available there. You'd have to check your handbook or manual to see which ones applied to your particular submodel group.

Category Vendor Description Version Size Date
AHCI Intel SATA AHCI Driver 10.1.0.1008 30.6 MB 2011/05/18 Download
AMT Intel Intel iAMT Driver 7.0.0.1144 20.0 MB 2011/05/18 Download
Audio Realtek Audio Driver 6.0.1.6257 103.5 MB 2011/05/18 Download
Chipset Intel Chipset Driver 9.2.0.1019 2.5 MB 2011/05/18 Download
Lan Intel LAN Driver 11.8.74.0 117.6 MB 2012/08/29 Download
Lan Realtek LAN Driver 7.41.216.2011 5.5 MB 2012/08/29 Download
Modem liteon Modem Driver 2.2.100 1.5 MB 2011/05/18 Download
TV Tuner AverMedia TV Tuner Driver 2.2.64.60 1.2 MB 2011/05/18 Download
USB Renesas USB Driver (3.0) 2.0.20.0 15.2 MB 2011/05/18 Download
USB 3.0 Etron USB 3.0 Driver 1.00.0000.0107 6.6 MB 2011/12/26 Download
VGA AMD VGA Driver 8.920.0.0000 197.0 MB 2012/07/09 Download
VGA Intel VGA Driver 8.15.10.2291 79.9 MB 2011/05/18 Download
VGA NVIDIA VGA Driver (3D vision) 7.17.12.6684 20.5 MB 2011/05/18 Download
VGA NVIDIA VGA Driver 8.17.12.6684 153.3 MB 2011/05/18 Download
Wireless LAN liteon Wireless LAN Driver 3.1.10.0 3.5 MB 2011/05/18 Download

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Grif Thomas · Accepted Answer · Apr 25, 2014 9:07AM PDT

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Does This ONLY Happen With Chrome?

by Grif Thomas Forum moderator Apr 25, 2014 9:07AM PDT

Does it also happen if you use Internet Explorer to run the items mentioned. If it only happens in Google Chrome, try uninstalling it completely from the Control Panel, then open Internet Explorer and download a new Chrome installation file using the instructions from the link below, then reinstall it.

https://support.google.com/chrome/answer/95346?hl=en

If it's not just a problem with Chrome, then try running the System File Checker (sfc /scannow) from an elevated command prompt per the link below. It should fix any problematic system files which might be causing the issue.

http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

Grif

Computer 'turns off' and won't respond

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