Computer Help forum

Question

Computer starts back up after shutdown and sleep issue

by Quinting22 / August 14, 2014 6:59 PM PDT

Ever since I built this PC, when I click shutdown by the start menu it shuts down for a second then reboots. LAN setting is disabled in BIOS to disable wake up from it, and the power button is set to shutdown. I also disabled all other devices from waking up computer. Also when I try putting my computer in sleep mode, it will also start right back up to the resuming windows mode, as it normally does when starting a computer up from sleep mode. Any ideas please tell me. Thank you all in advance.

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All Answers

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Answer
Very true.
by R. Proffitt Forum moderator / August 15, 2014 12:55 AM PDT

Installing Windows is not that easy and all it takes is one driver to crash on shutdown and it will restart.

I can't tell if you set Windows to restart on crash or if you checked the Event Viewer. Sorry, but your issue is well worn with no specific cause or cure. But folk by the boatload have seen it.
Bob

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Forgot to mention
by Quinting22 / August 15, 2014 4:54 AM PDT
In reply to: Very true.

Also, if I shut it down the second time. It will stay shutdown. If that helps. Thanks!

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Not really.
by R. Proffitt Forum moderator / August 15, 2014 5:13 AM PDT
In reply to: Forgot to mention

It just repeats the same worn area without diving deeper. Did you change it to stop instead of restart as well as learn the Event Viewer use?
Bob

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At the time of shutting down (event viewer)
by Quinting22 / August 15, 2014 8:07 AM PDT
In reply to: Not really.

Errors shown -
Service Control Manager:Event ID 7026 The following boot-start or system-start driver(s) failed to load:
UsbCharger


WMI:Event ID-10 Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

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That's good to know.
by R. Proffitt Forum moderator / August 15, 2014 8:18 AM PDT
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Just read that post a bit ago
by Quinting22 / August 15, 2014 8:22 AM PDT
In reply to: That's good to know.

I just never had a BSOD on my PC yet.

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But it looks like the old crash on shutdown.
by R. Proffitt Forum moderator / August 15, 2014 8:42 AM PDT

If you can't put your finger on it, it's time to make this a warranty issue. There's some bad part or bad instructions about drivers and more. Some motherboards do this for a reason I think make a fine warranty return situation. That is, in today's world why would we expect end users to know about firmware updates and driver hunts?
Bob

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Update
by Quinting22 / August 15, 2014 1:47 PM PDT

I booted in safe mode, shut my computer down and it stayed off. Does that mean it's a driver/software problem?

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Yup.
by R. Proffitt Forum moderator / August 16, 2014 12:35 AM PDT
In reply to: Update

I am not getting much feedback from you about changing Windows restart on fault setting.
Bob

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Sorry
by Quinting22 / August 16, 2014 9:37 AM PDT
In reply to: Yup.

Uncheck restart on failure a while back

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BTW...
by R. Proffitt Forum moderator / August 16, 2014 12:36 AM PDT
In reply to: Update

software INCLUDES firmware such as BIOS, HDD, SSDD, ODD, Video and other card "firmware."

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