Computer Help forum

Question

Computer Speakers Not Playing Sound

by rubeejean / July 10, 2012 8:35 PM PDT

Hi. I am completely stumped Sad

I got a new (well, it's refurbished) computer a few days ago and I haven't been able to get the speakers to work. I updated the drivers and for some reason at first every time I updated them it would uninstall the sound card drivers. But that's sorted now and everything's updated. It's not muted, and it's not the speakers at fault because they work on other computers. When I plug in the speakers, I don't get a notification that I inserted them. My computer shows that there is sound being played when I play a CD but I can't hear it. But, when I have another application open it doesn't show the sound coming from there - just the 'Device speakers'.

Here is some info:

Sound driver/card: C-Media CM6501
OS: Windows Vista Ultimate 32 bit SP 2

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All Answers

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Answer
I don't see
by MarkFlax Forum moderator / July 10, 2012 10:09 PM PDT

a driver for CM6501 at their web site; http://www.cmedia.com.tw/ProductsIndex.aspx?ClassifySerno=26

Are you sure you got the right driver?

The normal way to install new drivers is to find the driver file and save it to some convenient location, (eg the Desktop), then delete the device from the Device Manager. Reboot and let Vista re-recognise the sound card then when it searches for drivers, point it to where the new drivers are.

Has this ever worked? Have you tried other speakers on this computer? If it has never worked and other speakers fail as well, then back to the refurbisher. You should have a small warranty period.

Mark

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It hasn't
by rubeejean / July 10, 2012 11:58 PM PDT
In reply to: I don't see

worked as long as I've had it (a few days, basically)

And the driver is definitely CM6501 - I did a lot of searching and you're right, there isn't much/any information about it, but I downloaded sound drivers from my computers motherboard site.

Do you think this could be a hardware problem?

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Answer
Well
by rubeejean / July 11, 2012 12:23 AM PDT

I feel rather silly. It was NOT working in the speaker jack at the front of my computer, so as a last resort I tried the jacks at the back of the computer - and it works. I am so sorry.

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That's great!
by MarkFlax Forum moderator / July 12, 2012 5:51 AM PDT
In reply to: Well

No need to feel silly. Devil

Honest.

We like these, the easy fixes, and I'm glad you got it working right. Thanks for letting us know.

Mark

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Answer
Glad you found a solution
by mrwezz123 / July 12, 2012 7:54 AM PDT

The reason your speaker jacks are not working in the front though is because they are not hooked up to the motherboard.

If you still want it to work in the front, I would suggest having someone opening it up and plugging the audio jacks in. The wires should just be coming from the front panel of the case lying around in the computer somewhere.

Just something to think about Happy

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