Computer shuts down in the middle of browsing & Word docs

Marianna:

Do you mean the event viewer inside the Device Manager? If so, what would you look for?

Great idea, and I just plain forgot to look there.

Thomboy

OOPS! I meant to say the Administrative tools, not the Device Manager.

Thomboy

There are a few different ways that you can open the Event Viewer in Vista. You can find it in the Administrative Tools in the Control Panel or off the Start Menu.

Marianna:

I hate to admit my lack of understanding, but once in the event viewer, how does one make sense of the errors, their source, and then what to do about the task category description?

What I am saying now is, "how can I determine if what I see needs to be corrected, or changed?"

I have been reading a long set of posts from a forum about the event viewer with many notes by Proffit, but after reading many of the messages, I still cannot determine what should be done, or how to do it?

Thanks for checking back and all your help.

If I need to read more first, before I attempt to change something, then just point me, and I will do my research.

Thomboy

Hi Thomboy,

did you have a look at Windows Vista - Event Viewer Improvements

Reasons to Master the Vista Event Viewer and more

here: http://www.computerperformance.co.uk/vista/vista_event_viewer.htm#Reasons_to_Master_the_Vista_Event_Viewer

Marianna:

I am reading the information at the link you sent me. There is a lot to digest, but well worth my time.

Thanks, Thomboy

Hey, Bob, thanks for the reply.

I cannot read the Event Viewer to know what to fix, but many of the error lines say:

Log Name: System
Source: Microsoft-Windows-TaskScheduler
Date: 11/5/2008 6:10:47 PM
Event ID: 716
Task Category: Compatibility module tasks upgrade failed
Level: Error
Keywords:
User: SYSTEM
Computer: THOMOFFICE
Description:
Task Compatibility module failed to upgrade existing scheduled tasks. Additional Data: Error Value: 2148073494.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-TaskScheduler" Guid="{de7b24ea-73c8-4a09-985d-5bdadcfa9017}" />
<EventID>716</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>710</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2008-11-06T01:10:47.125Z" />
<EventRecordID>118746</EventRecordID>
<Correlation />
<Execution ProcessID="1172" ThreadID="1696" />
<Channel>System</Channel>
<Computer>THOMOFFICE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="UpgradeFailed">
<Data Name="ResultCode">2148073494</Data>
</EventData>
</Event>

Does this information help to target a fix?

Maybe I need to read the information at the following link sent to me by Marianna:
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm#Reasons_to_Master_the_Vista_Event_Viewer

Thanks, Thomboy

You were trying to run some older pre-Vista software.

http://technet.microsoft.com/en-us/library/cc727005.aspx seems to verify that.

As we suspected this code does not tell you exactly what to do next. However it does tells us that something happened prior to this message. This is where you tell more.
Bob

Bob, for the life of me, I cannot remember running any pre-vista software, nor can I remember trying to upgrade any software.

I will continue to wrack my brain to see if I can remember anything happening, or that I did to download any pre-vista software.

Any suggestions as to what these might be?

Thanks, Thomboy

I'd get to some HIJACKTHIS forum for a reading. You can post it but I am not an expert on HJT reading. Sometimes we get lucky.

Sorry, Bob, but now I am really lost.

Is there a forum at CNET with HIJACKTHIS information I can read, or should I do a GOOGLE to locate HIJACKTHIS information?

I bet you think I am a real bonehead...

Thomboy65

The top posts with the sticky note on them. Here's a direct link -> http://forums.cnet.com/5208-6132_102-0.html?forumID=32&threadID=255339&messageID=2533167&tag=forums06;forum-threads

Once you see what comes out you understand what a good diagnostic tool it is as we get to look under the hood.
Bob

OK, Bob, I can see I have my work cut out for me. I don't have a lot of time to read with work, but I will read as much as I can to come up to speed.

Ah, yes, looking under the hood. It reminds me of the old days when we put Caddy engines in 39 Fords, with LaSalle trannys. Talk about smoking tires....

Maybe Trend Micros HiJackThis version 2.0.2 is that Caddy engine.

Thanks, Thomboy