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Computer Help forum

Resolved Question

Computer screen blacks out and I can't click.

by DrSprinkles / April 17, 2014 1:02 PM PDT

I tried downloading guild wars 2 on my laptop a couple days ago. I ended the download halfway through and when I turned my computer on the next day and tried to resume the download, it have me an error message saying the exception breakpoint has been reached. after clicking the button that says press ok to terminate the program, the screen blacked out and the when it went back to normal, the taskbar turned a whitish color and I could move my mouse around but clicking did nothing (task manager didn't work either), eventually the computer blue screened.
this same thing now happens every time I log onto my computer. How can I fix it?

Already tried:
uninstalling guild wars
checking for memory corruption
startup repair
attempted system restore bit it have me the same error message

computer: Sony F series laptop
Intel core processor
runs windows 7

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Best Answer chosen by DrSprinkles

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Have you tried a system restore
by glb613 / April 17, 2014 9:08 PM PDT

in the safe mode?

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(NT) looks like that fixed it, thanks
by DrSprinkles / April 18, 2014 10:33 AM PDT

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