Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Alert

Computer scamer

Aug 8, 2017 7:36PM PDT

I have a question about a computer scamer I was trying to get a phone number for the best buy then some woman gave me a 1 800 number it was computer scamers what can I do to get my computer safe?

Discussion is locked

- Collapse -
Re computer scamer
Aug 8, 2017 7:52PM PDT

And the guy hacked into my computer

- Collapse -
What best buy?
Aug 8, 2017 8:40PM PDT

Are you talking about the store?

How did you get to talk to some women?

No one hacked into your machine, you gave them permission.

Without knowing who you call and who you let into your machine perhaps the best thing is to spin in your backups.

- Collapse -
Re:what was best buy
Aug 9, 2017 10:56AM PDT

I had no idea it was hackers I was searching online for the best buy number,I got a local number for a best buy,that's when the woman that answered gave me the 1 8 hundred number I thought it was the number to the tech support for the best buy store.

- Collapse -
was it best buy or not?
Aug 8, 2017 8:40PM PDT

what's the phone number you called? Did he have you turn on "remote desktop" to help you?

- Collapse -
Scamers
Aug 9, 2017 5:00AM PDT

Yes he did have me turn on the desktop remote

- Collapse -
No it was not best buy
Aug 9, 2017 5:09AM PDT

No it wasn't best but,it was computer hackers there was a bunch of them I heard in the background pretending to be helping other people just like me

- Collapse -
Re best buy
Aug 9, 2017 5:39AM PDT

I didn't give him any information when he asked for my billing address to buy something that he was trying to sell me,I hang up the phone when he asked me that.

- Collapse -
Keep that program turned off
Aug 9, 2017 5:42AM PDT

and run antivirus and malwarebytes on your computer. It's good you stopped it before you gave away too much.

- Collapse -
RE:Keep that program turned off
Aug 9, 2017 8:49AM PDT

ok great thanks how can I take control of my computer and security again?

- Collapse -
hacker
Aug 9, 2017 8:57AM PDT

He was very impatient and not very nice

- Collapse -
contact
Aug 8, 2017 9:25PM PDT

to Best Buy to solve the problem