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Resolved Question

Computer runs TOO SLOW!

Sep 13, 2011 10:38AM PDT

I have a Dell XPS M1530. I've had it about a year and a half, but about a month and a half ago it started running very slow. When I say slow I mean it takes around 5-10 minutes just to load the desktop when I turn it on (It used to take about 1-2). Sometimes the screen turns black for almost 5 minutes after typing in my computer password. When I click on Internet Explorer or Firefox I have to wait another 3-5 minutes before one of them finally loads, and after they load it takes another minute or two for me to load a website other than Google. Besides the internet it is very choppy when I do things like click on My Documents, My Computer etc. It holds 500G of space and has about half still free. I am running it on Vista Home edition SP2, 64-bit operating system.

Around the time it slowed down I do remember a Windows Vista Recovery malware of some sort got on my computer. I looked up how to get rid of it and it worked, after which I immediately installed BitDefender. I am pretty sure that it was around that time that it started slowing down, maybe the malware did something to it?

I ran BitDefender numerous times but no viruses or malware comes up. However, I do notice that my CPU is almost always at 80-100%. I don't know why this is and I don't want to end something I shouldn't. I adjusted the preferences on all of my software so it doesn't load automatically, but even when I'm only using one window in Firefox the CPU is still at 100%. I tried cleaning out the fan but this didn't work either. Any ideas would be really helpful, also let me know if you need any more info.

Discussion is locked

hbgowest has chosen the best answer to their question. View answer

Best Answer

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That's a fine clue.
Sep 13, 2011 10:45AM PDT

When I see that high CPU per cent I start looking at overlapping security.

I can't explain why but many computer users heard something about "layered protection" and began installing more security apps.
Bob

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Bitdefender vs Windows Security?
Sep 13, 2011 11:31AM PDT

I looked into it and apparently Windows Security was still running, would that create a problem? I assumed it was something the malware did to my computer but I suppose it could've been BitDefender running at the same time as Windows Security

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We don't know.
Sep 13, 2011 11:38AM PDT

What we do know is that some security apps coexist, some don't and what was fine yesterday can be toxic tomorrow.

The lesson has been clear. Don't let your security software overlap. Better yet, just install one.
Bob

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Problem solved! (I think)
Sep 13, 2011 10:37PM PDT

So since disabling windows security the cpu has been between 20-60%, which is a HUGE difference since before I couldn't get it below 90%. Thanks SO much!

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Windows Security?
Sep 13, 2011 10:44PM PDT

Isn't that a common form of malware?

Or do you mean some Windows Security Service?

Mark