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Question

Computer restarts when gaming and watching Twitch

Aug 28, 2015 11:22AM PDT

I recently upgraded to Windows 10 and after a week or so, my computer restarted without any error message while playing games and watching a stream on Twitch in the background. My computer shuts down and immediately restarts.

I can watch streams without playing a game just fine. I can also play games and not watching any stream just fine. It's the combination that's making my pc restart.

So, thinking it was because of the new Windows 10, I went back to Windows 7 but i'm still having this issue.

My CPU is not overheating, nor is my video card. They both stay at or below 45°C.

I did a clean installation of Windows 10 and Windows 7, removing all files. I only installed Java and the newest video card driver. Nothing else.

I've never had this problem before I installed Windows 10. I could even watch 2 streams and play a couple games at the same time and not once did it restart or gave me any problems. My computer restarted for the first time after about a week of the installation of Windows 10.

My specs:
Motherboard: asus sabertooth 990fx r2.0
Processor: AMD FX 8350 Eight Core Processor 4.0 GHz
Graphics card: AMD HD7870 2GB Graphics Card
Memory: 8Gb Memory
Power supply: MS-Tech MS-N750 VAL 750W ATX23
Hard drive: Samsung SSD 840 Evo 500GB
Case: Fractal Design Define R4 black
Cooling: Stock CPU cooler and 5 case fans from Cooltek
Operating System: Windows 7 Ultimate 64 bit

Discussion is locked

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Answer
Edit
Aug 28, 2015 11:49AM PDT

I couldn't find the edit button, but the problem is partially solved. My computer only crashes and restarted when i'm using the 1776x1000 resolution. It's not crashing when I go back to the 1360x768 resolution i've always used.

I do want to know why it crashes on that specific resolution setting though. Hopefully anyone can clarify this for me!

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That sounds like a driver bug.
Aug 28, 2015 12:04PM PDT

There are issues with numbers that are not divisible by 8 and such that surfaced years ago. I never found a 1776x1000 display so that's probably why the driver was not tested at that setting.

The EDIT POST button shows when you click the PREVIEW POST button.

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Never mind, it still crashes
Aug 28, 2015 12:50PM PDT

Thank you for your reply, but it just crashed on the 1360x768 resolution that I always used as well. Do you know what's causing this?

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Keep in mind that PC crash posts are plentiful.
Aug 28, 2015 1:32PM PDT

There are far too many causes to list so I don't at this time. You have to pick through posts or just get back to the machine's maker and tell them how to crash and then make the demand they fix it or refund the money.

I fear that folks new to this think it's always the same thing.

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Example priors.
Aug 28, 2015 2:14PM PDT
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How do I narrow it down?
Aug 28, 2015 2:40PM PDT

It's hard to narrow it down. I know there are a lot of crash causes out there, but it doesn't matter which game I play, it always crashes as soon as I load up Twitch. It doesn't crash when I watch YouTube. It doesn't matter if the game is played offline or online, it crashes.

It also happens sooner every time. The first time it crashed after about an hour (if not longer), but now it crashes only 1-5 seconds after I click on a Twitch stream.

And about the machine maker, the pc is custom built by me.

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There would be some other clues.
Aug 28, 2015 2:56PM PDT

Such as event logs, but you have the PC there. For remote work I tell the tech to swap OSes, do clean installs, test with Linux, swap boards, limit the CPU core count, etc.

But as it stands, there is no reason to pick any idea over another.

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Answer
sounds like an old problem resurrected
Aug 28, 2015 1:12PM PDT

It was called an "IRQ clash" or conflict. Not supposed to happen anymore with PnP. As noted, improper driver for the hardware on your motherboard could cause that. You've tried 10 and then back tracked, but no guarantee that used the previous driver files which are specific to your motherboard. Go to your computer's manufacturer site, or the motherboard manufacturer site, get the driver files specific to it and reinstall them.

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I installed the drivers
Aug 28, 2015 2:08PM PDT

I installed the drivers from the Asus website, specific to my motherboard, but it still crashes on me. Could it be my hardware itself?

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Heat or overpowered PSU
Aug 28, 2015 5:37PM PDT

That card can run up to 175 watts power demand.

Here's ratings on the PSU.
http://www.game-debate.com/psu/index.php?ps_id=220&psu=MS-Tech%20MS-N750-VAL%20750W

12 volts x 19 amps = 228 watts total, divided into 2 rails = 114 each.

Since this happens when you place a larger demand on the video card, my guess is you are using only a single rail on it causing a lack of power to it. Different PSU or an adapter or fitting that can borrow power from the second rail. You'd be better off with a single rail 12v that is more than 15 amps and preferably about 25 amps.

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Another spec wrote
Aug 28, 2015 6:15PM PDT

"+3.3V - 30 A ¦ +5V - 36 A ¦ +12V1 - 19 A ¦ +12V2 - 19 A ¦ +5VSB - 2.5 A ¦ -12V - 0.8 A"

That's 19A per rail, not shared.

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OK, maybe not PSU then
Aug 28, 2015 6:25PM PDT
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Answer
Problem solved
Aug 29, 2015 6:01AM PDT

I've solved the problem! It turned out my computer was crashing because of Skype, and not because of Twitch.

What I did was, I checked the event logs like R. Proffitt said, and everytime my computer restarted there was an error message saying:

`A timeout was reached (30000 milliseconds) while waiting for the Skype Updater service to connect.` Event ID: 7009

So I uninstalled Skype and now my pc hasn't crashed once all day. I don't know what's causing Skype to crash but at least everything is working again.

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Good find.
Aug 29, 2015 6:17AM PDT

Skype is a Microsoft product now. Just as stable as their other products.

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(NT) snicker, lol.
Aug 29, 2015 9:02AM PDT
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maybe Skype ports
Aug 31, 2015 6:21AM PDT

are also used by something else you have on the computer. Check the pass through or forwarded port settings in your router too, see if they match what Skype uses now.