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computer restarting on its own plssssss

by lisaid1 / June 10, 2012 5:54 PM PDT

ok so i downloaded kaspersky anti virus which my kind bank sent me free to protect my identity etc..i downloaded and installed it and now my computer keeps restarting soon as i try to access the internet...if i just play a game or do anything else the computer is fine...i have windows xp and service pack 3 and this computer is only 8 months old..pls help

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restarting help
by lisaid1 / June 10, 2012 5:55 PM PDT

iv now turned off the anti virus and it lets me access my net fine..but i dont want to use it incase i get another virus..what can i do

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Use something else
by Jimmy Greystone / June 10, 2012 7:17 PM PDT
In reply to: restarting help

Use something else. If Kaspersky doesn't play nicely with your computer, try something else.

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by johhny-marshal / June 10, 2012 8:58 PM PDT

Is there some other antivirus programs installed along with kaspersky? Sometimes if their are two antivirus program running at the same time, they contradict each other. make sure that other antivirus software are completely uninstalled from your computer. However,if kasperky is the only one running on your system, then even I think that you should go for some other virus if it is failing somehow.

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computer help
by lisaid1 / June 11, 2012 8:41 PM PDT
In reply to: ..

i have taken out kaspersky now and put avg back in..and no more problems with shutting down or restarting..fingers crossed.. and thanku for ur advice and help very much appreciated

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by johhny-marshal / June 11, 2012 9:12 PM PDT
In reply to: computer help
Happy My pleasure........
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