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Computer Repairs

by ac85282 / July 21, 2006 9:44 AM PDT

I recently was helping with a friend's computer that had a display problem. Bottom line is, the problem didn't get resolved and to add fuel to the fire, their virus protection had expired, even tho the computer indicated it was still active. They were running windows 98, and I attempted to install xp. The virus infected the computer and I was responsible. I advised them to not turn on the computer again until I could get someone to fix it.

From my home some miles away, I called the only computer
company in their town and made arrangements for them to pick up the pc and call me when they did. I then sent an email to this company and gave these directions:
1. Find and fix the virus problem
2. Uninstall xp and restore it back to their windows 98.
I also advised them I would be responsible for all charges. That was 2 days ago. I did not hear back from the tech until today.

What he did was this:
1. Reinstalled xp
2. Eliminated the virus,and installed the Panda virus protection. (We had just renewed the McAfee subscription last week)
3. Added 128 more megs of ram (they had 128 and didn't autherize any more with him.
4. The labor, according to his figures was 300.00 but discounted to 150.00

The total charge was 267.00.

Would like some feedback on this process...should he have done what I asked? Would it have cost more? Is what he did ethical?

All I wanted was to restore the computer back to what it was when I started working on it. I didn't need it to be upgraded, or made better...

????

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Did you sign
by Darton Fury / July 21, 2006 12:47 PM PDT
In reply to: Computer Repairs

a work order before he began? If so, you either authorized it or didn't. I would read it carefully, checking for any "fine print" and proceed from there. If he performed work that you didn't request and authorize and refuses to right the situation, I would take the matter to small claims court.

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Computer Repairs
by ac85282 / July 21, 2006 10:18 PM PDT
In reply to: Did you sign

Altho there was no agreement signed I had sent an email with specific instructions as to what repairs were to be done. The only thing done that I had requested was the elemination of the virus.

Last night, I talked to the owner of the computer and he had gone to the repair shop and asked for his computer back. The tech refused to give it to him and the owner said the tech "pitched a fit", screaming at him. It seems he intimidated the man, and he left without his computer. He then did the repair work listed and called me after the fact. He didn't tell me the owner has asked for the computer to be returned to him BEFORE the repairs were made.

I requested the owner go pick up his computer, issue a check for the charges and we can then decide if it needs to go to small claims court. I think it is important to get the computer first.

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A very unfortunate situation,
by retired / July 21, 2006 10:33 PM PDT
In reply to: Computer Repairs

but no matter how it turns out you have learned a very important lesson, never get involved as a third party go-between concerning computers. Heck, One can buy a brand new dell after rebates for $299.00.

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Not only that,
by glb613 / July 21, 2006 10:43 PM PDT

what was done is a do-it-yourself job. There are sites online with step-by-step instructions how to install an operating system, get rid of a virus and add memory.

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Make a deal
by Willy / July 22, 2006 4:36 AM PDT
In reply to: Computer Repairs

There are 3 parties involved, that alone makes things diffcult. But since the tech didn't follow your instructions, don't pay. It isn't what you wanted regardless if its working. Unless there is more to the story, negigate what the costs should be for less than desired results. You didn't want ram? right so why pay for it. You didn't get win98 back, so why pay for XP? You certainly didn't want another AV protecion, get what you pay for, use your AV. See, you got to be specific in these things otherwise, it gets confusing. The owner(user) may not wanted this or that and since the tech was trying to keep that person happy, where were you. The tech had no business even accepting the job and things like this usually happen. But that's me... Since, you're paying for this, your the person the tech should be keeping happy. Alas, maybe too late.

tada -----Willy Happy

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