a work order before he began? If so, you either authorized it or didn't. I would read it carefully, checking for any "fine print" and proceed from there. If he performed work that you didn't request and authorize and refuses to right the situation, I would take the matter to small claims court.
I recently was helping with a friend's computer that had a display problem. Bottom line is, the problem didn't get resolved and to add fuel to the fire, their virus protection had expired, even tho the computer indicated it was still active. They were running windows 98, and I attempted to install xp. The virus infected the computer and I was responsible. I advised them to not turn on the computer again until I could get someone to fix it.
From my home some miles away, I called the only computer
company in their town and made arrangements for them to pick up the pc and call me when they did. I then sent an email to this company and gave these directions:
1. Find and fix the virus problem
2. Uninstall xp and restore it back to their windows 98.
I also advised them I would be responsible for all charges. That was 2 days ago. I did not hear back from the tech until today.
What he did was this:
1. Reinstalled xp
2. Eliminated the virus,and installed the Panda virus protection. (We had just renewed the McAfee subscription last week)
3. Added 128 more megs of ram (they had 128 and didn't autherize any more with him.
4. The labor, according to his figures was 300.00 but discounted to 150.00
The total charge was 267.00.
Would like some feedback on this process...should he have done what I asked? Would it have cost more? Is what he did ethical?
All I wanted was to restore the computer back to what it was when I started working on it. I didn't need it to be upgraded, or made better...