Please try the steps below:
Download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.
First, please download and run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.
Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Malwarebytes Manual Updater link
Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:
SuperAntispyware Manual Updater
In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
Hope this helps.
Hi, I'm having quite a few problems with my computer. First its been freezing a lot lately, to the point where I have to forcefully shut it down by holding down the power button. I keep hearing, yes HEARING these random ads on my computer but no ad to be seen, if I can recall one ad I remember, it was from a mucinex commercial. The font on my computer has changed and I don't know why, it actually sucks. Another one is that when I use a search engine, such as google to search for something, I actually get redirected to some other site, most of the time it's just some random search site. So far these or the most noticeable problems I've been facing. Any help would definitely be appreciated. Btw, before all this happened, my computer was infected by some malware defense trojan which really sucked also.