Computer Help forum

Question

Computer Randomly Freezes

by MLG1337HXR / September 1, 2016 1:29 PM PDT

Around last week my computer randomly started freezing while I was playing games and then started to freeze while I was using Chrome as well. These freezes normally last about 30 seconds but can sometimes cause the game to crash. Occasionally when these freezes happen I will get a message saying that Microsoft Windows has crashed. Nothing works and no programs respond once that happens which forces me to manually turn off my computer and then turn it back on. Before these freezes my computer ran perfectly fine. I have a full scan with Windows Defender to check for any viruses and cleaned my computer with CCleaner.

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All Answers

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Answer
How old is this PC?
by Dafydd Forum moderator / September 1, 2016 1:35 PM PDT

Need more details but have you used the canned air and renewed thermal paste?
Dafydd.

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Not Old
by MLG1337HXR / September 1, 2016 1:38 PM PDT
In reply to: How old is this PC?

Got it for Christmas last year so less than a year old. I haven't used canned air and renewed thermal paste. Specify which details you would need and I will try to provide them for you

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Give us make, model OS etc.
by Dafydd Forum moderator / September 1, 2016 1:59 PM PDT
In reply to: Not Old

Dafydd.
PS. At that age why not use the warranty?

Mod edit.

Post was last edited on September 1, 2016 2:04 PM PDT

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Specs
by MLG1337HXR / September 1, 2016 2:12 PM PDT
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I'm on build 14393.105.
by Dafydd Forum moderator / September 1, 2016 2:32 PM PDT
In reply to: Specs

Did you get any updates for this PC? I'd still use the warranty.
Dafydd.

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Still not working
by MLG1337HXR / September 21, 2016 2:46 PM PDT

I used the warranty and they sent it back today and it it's still freezing

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Ouch, another Intel HD Graphics 4600
by R. Proffitt Forum moderator / September 21, 2016 3:28 PM PDT
In reply to: Specs

I'm going to write no. This machine is no gamer.

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