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computer problems--need help please

by pamelj / April 20, 2007 7:36 AM PDT

A few months ago I had so many problems with my computer I just had to re-install everything including my Windows XP and eventhough I did I still am having problems with my computer wanting to keep installing certain files which appparently aren't on the original XP disc at all some photo stuff but I have differant photo software program that I do use called HP Image Zone. My computer is a Compaq Presario Laptop 2005 also it is suppose to have built in wireless capability but I can not get it to work-can anyone tell me how to make that work--I pressed the little blue button and tried connecting to a wireless network---even asked someone else but he told me my computer won't allow me to upload a certain driver or something I needed(?) I'm not very computer savvy and had bought the computer brand-new and have learned all I know on my I could really use as much help as possible-thanks

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I try to tell you
by PudgyOne / April 20, 2007 10:46 AM PDT

what you need to know.

We'll start with the wireless part. Your laptop has wireless capabilities. It will connect to your wireless router.

Do you have a wireless router? If not, then you'll have to plug it in until you purchase one.

You say you are having problems with your photo program. I also have HP Image Zone. I had problems with this program. The problems were caused because I downloaded and installed Internet Explorer 7. You will need to go back to Internet Explorer 6.

Sign in with an unrestricted account.

Click on start

click on settings

click on control panel

click on add/remove programs

check show updates

go down near the bottom of the list and look for Internet Explorer7

Click on Internet Explorer 7 and click on remove. You will be prompted with a message saying that these programs were installed after IE 7 and may not function properly, tell it ok and still remove it and follow the instructions.

Restart nyour computer.

Now try your HP Image Zone program. If it works correctly then you're done. If not, get out your HP Camera disk and reinstall the program.

Restart your computer and everything will now work.

Hope this helps.


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I do have a wireless router
by pamelj / April 20, 2007 12:50 PM PDT
In reply to: I try to tell you

I do have a wireless router Rick and I will do the other that you told me about thank you

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To connect to your wireless router
by PudgyOne / April 20, 2007 1:05 PM PDT

hook it up using the ethernet cable and the instructions that came with it. After you have the router setup correctly, then enable WPA security.

Also make sure that you have the radio enabled and can login to your router.


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Did this didn't work
by pamelj / April 22, 2007 5:22 AM PDT
In reply to: I try to tell you

Did this and it didn't work I still get these boxes trying to upload where there are no files or discs that I have to upload they are for photogallery and fax to be what do I do?? It delays me even going on the internet as I need to click cancel on each box about 8 times each in order to cancel them out to continue is getting so frustrating I'm about to just trash out my 1,200 laptop and go buy a 500 desktop.

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Make note of the error messages
by mercerik / April 22, 2007 7:23 AM PDT
In reply to: Did this didn't work

When you get error messages, do you write down what they are? The reason I ask is because it would be easy to figure out what the problems are if I know exactly what to fix. When you get error messages, it tells you what to look for say for example c0000013. You have to write those down so you could go to your manufacturer's Knowledge Base to get a fix. Without those, finding a solution would be like finding a needle in a haystack. If you could give me the exact Error Message that you got, then I can research it for you. Write down everything and tell me what they are and I will help you find a solution. With the release of the new Vista and Internet Explorer 7, a lot of people have been experiencing problems with software incompatibility. I would suggest that you read the Error Messages and we'll start from there. Don't give up so easily. What are you gonna do, buy a new computer everytime you have Error Messages that you find hard to resolve?

Hang in there!


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Photo Gallery
by PudgyOne / April 22, 2007 9:26 AM PDT
In reply to: Did this didn't work

comes with the HP Camera.

Put the camera disk in and reinstall the program. Before you do this, you may have to go to the task manager and end program.


If you remember when you started to get this error with Photo Gallery, then use system restore to go back in time. If you use system restore, you'll have to make sure to update your virus program and Windows mupdates, if there were any.


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But I have HP Image Zone....
by pamelj / April 30, 2007 12:34 PM PDT
In reply to: Photo Gallery

I have HP Image Zone which came with my HP PSC 2355 .... My camera is a Kodak which I don't use the software in the computer for except the memory card which I upload into my computer into HP Image Zone...and I have np with that ...

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I had re-installed..still not corrected
by pamelj / April 30, 2007 1:40 PM PDT
In reply to: I try to tell you

Still my problem persists with the fax and photogallery wanting to upload...each time I turn on my computer...I've even re-installed my complete software for my HP PSC 2355 which has my HP Image Zone on it and just today I went on the HP website and updated all the possible updates I needed for for the HP Image Zone and the driver for the printer too...still no change..I'm still baffled -- any other suggestions anyone?

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HP Image Zone Problem
by mercerik / April 21, 2007 2:25 PM PDT

You mentioned HP Image Zone. Do you get "Exception Processing Message c0000013 Parameters 75b6bf9 4 75b6bf9c 75b6bf9c" or "ehExtHost.exe - No Disk, or No Disk in the Drive"? If this is your problem, you will have to update HP Image Zone to resolve it. Go to the link and download the fix at HP.

I had this problem recently. The download fixed the problem.

Hope this helps!


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HP Doesn't give me no msg it is okay
by pamelj / April 22, 2007 5:24 AM PDT
In reply to: HP Image Zone Problem

My problem isn't with HP Image's with missing software I guess that my computer thinks I should have somewhere on it for some reason but it didn't come with?

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