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General discussion

Computer problem. Wrong forum I know.

Apr 22, 2006 2:07AM PDT

Old (5 year) P4 running Win XP. 256 RAM/300 Gig HDD ATI 9500 graphics card.

The computer spontaneously shuts down and restarts for no apparent reason, randomly, whether someone is on it or not (we usually leave it running all the time). Naturally if you're working on it, you lose your work, I've lost a number of posts I was preparing for SE, but please don't let that deter you from helping. Wink Does this sound like an aging motherboard problem, or does something else suggest itself to the techies among you?

My son thinks re-formatting the HDD will improve things but it seems more likely to be a hardware glitch to me.

Rob

Discussion is locked

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Pull the cover and start vacuuming/blowing dust. Be sure to
Apr 22, 2006 2:18AM PDT

get any blower on the ATI card clean. If the problem persists, try running with the cover off and a fan blowing on it. It sounds like its overheating.

Reformatting the HD is virtually certain to be a waste of time. However, if it's been exposed to lots of viruses, trojans, etc. that is a possibility.

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I agree with the heat idea first
Apr 22, 2006 3:18AM PDT

An easy way to tell is, after cleaning...and be sure to get the heatsink and fan on the CPU...run with the cover off for a bit. If the problem does not persist, heat was a likely cause. The next could be an aging power supply especially if running a P4 with one of about 300 watts which was a common build back then. A weak PS will do wierd things. Another problem I have heard of but not seen was some bad capacitors that escaped from the factories years ago and affected several motherboards. The visual clue is said to be a "dome" forming or visible leaking from the component. These electrolytic capacitors will look be shaped like small tomato soup cans, BTW. Lastly, and an actual experience of mine with an ATI card a while back was a bad driver. If it's been recently updated (and never use MS updates for hardware drivers), roll it back to a previous one. Good luck.

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Thanks folks, that was my first idea too. Nice to have
Apr 22, 2006 6:33AM PDT

agreement. It's fairly clean inside but I'll have Robbie do a proper cleaning and we'll try running it open with a fan blowing on it as well. At some point, assuming my disability pension ever comes through, this will become our third and least important computer used pretty much exclusively for internet access with little or no downloading.

We're virus clean because I'm a tiresome housecleaner in that regard, running AVG and various spyware programs regularly.

Many thanks again for your input, but more thoughts also welcome.

Rob

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Assuming that stops the random reboots.....
Apr 22, 2006 6:46AM PDT

....check your CPU and video card fans to make sure they're working properly. They're not expensive to replace; however if you let them go too long, your hardware can toast.

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Heat
Apr 22, 2006 6:01AM PDT

Clean it. Check the fans. Especially the one over the heatsink. If the heatsink fan wobbles, makes odd noise, or speeds up and slows down, replace it. Probably 70mm fan, an odd size not always easy to find outside a full HSF package.

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(NT) (NT) heat
Apr 22, 2006 6:17AM PDT
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Perhaps....
Apr 22, 2006 8:18AM PDT

the computation device's machine spirit has become corrupted, then you must re-instate its spirit.If that does dont help I suggest counseling the Adeptus Mechanicus.

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Well I tried the Ernest Angely approach and laid hands on
Apr 22, 2006 8:53AM PDT

the case and said "Hee-ull !!" but so far it continues its blithe way. Perhaps "Out damned spirt, return to your vile realm and leave us in peace" would be a better approach.

Otherwise I'm headed to Ollivander's, or whoever has taken over the shop, for a wand.

Thanks

Rob

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To second (third?) most of the responses here,...
Apr 22, 2006 9:21AM PDT

...you probably have an overheating PC due to either 1) excess dust; 2)a failed fan somewhere in the PC, or; 3) a bad power supply.

Take the PC out of its present site, set it up where you can see it clearly, remove as much of the case as possible, clean its inside by blowing it out with canned air from a computer store and reboot. Check all the fans that should come on and if one doesn't, replace it. After grounding yourself, make sure all RAM sticks and cards are securely seated. One of these steps should solve the issue.

And, why leave the PC on when not in use?

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Gee, all the suggestions about heat are good
Apr 22, 2006 10:15AM PDT

and would be my 1st suspect.

After you clean, what I do is use a vacum cleaner with one of the wife's very soft round makeup brush, course make sure the case is grounded, so no static electricity zaps anything. I also ground the hairs on the brush often. Then like they say try with the case off or put a fan blowing on the PC.

My PC's seemed to not have enough fans, and noted the dust collects since the towers sit only a couple or so inches from the floor. Went to a PC store and bought case fans for $10-$12 and fan guards for $1.34 ea. On older PC towers there is usually circular small holes that looks like there should be a fan on the back. Installed the fans blowing in. Bent the fan guard prongs to make a outside pocket holding filters cut out from cheap regular heating/AC filters. One of the towers didn't have room or holes on the back, so with the handy dandy jig saw cut a hole out the side of the tower and installed dual guards to hold the filters.
Ah, no heating problems.


412

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I looked but didn't see where...
Apr 23, 2006 10:11AM PDT

you let us in on what your System Events log had to say about the problems(s).

You might also find it helpful with locating the actual error/problem/driver/device by changing your System Properties to NOT reboot automatically as the blue screen contains essential debugging info. (right click your "My Computer" icon and choose Properties then the Startup/Shutdown tab and make necessary settings changes.

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If it overheats, the hardware will shut it down. There is no
Apr 23, 2006 1:31PM PDT

blue screen, and he didn't mention one. I'm not even sure Windows will log the event.

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Another thing that can do it...
Apr 23, 2006 2:01PM PDT

Another thing that can do it is having a power supply with just enough wattage to handle the equipment installed by the factory and later upgrading by adding additional and/or bigger power drains like a whiz-bang video card, faster hard drives(s), CD/DVD burners, etc. When you eventually try to do something fancy with too many power drains all at once the computer can have a conniption fit.

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Capacitors
Apr 24, 2006 3:50AM PDT

It won't do that long before the power quits completely, usually with burnouts around blown capacitors.

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Right J
Apr 24, 2006 4:21AM PDT

I put more powerful power supplies in two of my desktops for the same reasons.

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This begins to sound like something that might be happening
Apr 25, 2006 5:57PM PDT

the Graphics card was a later purchase from the same retailer (now out of business), plus we've gone through about 4 hard-drive upgrades. We're currently running 2, a 300Gig and something else my son installed.

I think taking the panels off, cleaning everything in sight, re-settling the RAM and maybe the Video Card and then re-booting with the side off and a fan might be the best idea. As soon as I can afford it this one gets relegated to the loft as an e-mail and Google machine only. No downloads.

Robbie is due a new desktop for Uni as they call it in Britain, and a laptop too for note taking since his writing is not great but his keyboarding skills are.

Many thanks to all who have given this problem their attention and thought. I am most appreciative.

Rob

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What he did state KP is...
Apr 24, 2006 4:04AM PDT

"shuts down and restarts for no apparent reason"

If he has it set to restart on fatal errors there will be no blue screen. If it is set to allow bluescreen it will assuming that simple overheating is not the problem--he hasn't mentioned whether he has cleaned and cooled the system yet.

Setting system properties to allow bluescreen (rahter than auto reboot) will also assist in "curing" boot loops.

Most events are logged (even fatal ones, and have since NT 3.1) but some few are not--but then he has yet to mention whether he has checked.

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So, you agree that a hardware shutdown is not controlled or
Apr 24, 2006 8:28AM PDT

logged by Windows?

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Nope, some are and some aren't.
Apr 25, 2006 10:51AM PDT

Bad RAM for instance often gets written to the log before actual crash and blue screen.

Bad block on HD can also get error written before actual fatal error results in crash.

Overheated video card can do it too.

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Ummmmmm, when the hardware
Apr 25, 2006 3:28PM PDT
shuts the system down, usually to protect something like the CPU, Windows isn't given the chance to do anything.

Not that it matters of course at this point in this thread.
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Actually I never get the blue screen of death, it just goes
Apr 24, 2006 10:00AM PDT

black as if you've pressed the re-set button, and reboots as normal.

Just to show what a poorly educated computer person I am, how do I find the System Events log? I'm more than happy to try it.

Rob

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If XP
Apr 24, 2006 10:04AM PDT

go to Control Panel/Adminstrative Tools/Event Viewer. You will see listing for at least 3 categories. These are Applications, Security and System. The events are written largely in geek speak. Some you can click on to get the MS explanation which will only cause more confusion. Happy

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You can subscribe to a service that will tell you what they
Apr 24, 2006 12:00PM PDT

are. I tried that once, but did not renew it. I don't recall what it is.

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easy
Apr 24, 2006 1:05PM PDT

control panel admit tools

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Apparently I'm not alone in having this problem:
Apr 28, 2006 11:15AM PDT