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Question

Computer Problem with turning on not shutting off

Jun 4, 2019 7:28AM PDT

My computer recently just froze so I of course restarted it but when it restarted it turns on and the fans are running etc but nothing is showing up and when i try to turn it off it just wont turn off and I have to unplug it. It just wont stop doing it and I got it to work by some miracle yesterday and it was running perfectly fine and was running a huge game but later when I wasnt even in the game i was just checking my emails it shut off and continued the previous problem. I dont know what to do to make it boot up and actually work

Discussion is locked

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Answer
Re: no shut off
Jun 4, 2019 8:18AM PDT

Fans are running and you don't see anything on the screen. How do you "try to turn it off" then?

Can you get into the BIOS setup (by pressing del or esc or F2 or F10 or whatever your motherboard needs to do it)? If so set it to boot from CD or USB before booting from the hard disk. Then try to boot from any other bootable medium (such as a Linux disc or the Windows 10 recovery drive you made, or the Windows install disc or stick you can make for free) and see what happens. Does it work?

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The button
Jun 4, 2019 10:25AM PDT

By holding the power button. As i said Nothing shows Up so no I cannot enter bios. It works perfectly fine then randomly will shut off and when i turn it back on it shows nothing and it will Not turn off by holding the power button no matter how long so im forced to unplug it.

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Sounds like heat or other hardware issue.
Jun 4, 2019 12:46PM PDT

There's no PC details but since it starts to work again later this can be heat to some hardware issue like an overtaxed power supply.

Tell the forum more about this PC. Make, model of the PC and make, model of the power supply. Also share your PC maintenance work.

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Power supply
Jun 4, 2019 12:49PM PDT

Ive been thinking its a power supply issue because when it shuts off its cold and isnt super heated. All i know about my computer is that its asus? and it was built by a relative. at first i thought the issue was windows and so i reinstalled a new windows and it didnt change much haha. How should i go about knowing for sure if its a power supply issue?

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The usual way to determine it's the power supply.
Jun 4, 2019 1:15PM PDT

You open it up to read the make and model of the power supply unit (PSU.) Then share that here along with the age. AGE matters.

Then we use what we know about the PC (details mater as the GPU, CPU and the 20 internal drives do add a load) to give a better chance it's that.

The BIOS BATTERY is not a high suspect since it shutdown under power. I call that out when it has trouble starting up but here you had a startup but it failed while under load which points to heat or power.

-> YOU DID NOT WRITE ANYTHING ABOUT MAINTENANCE. This means to me you do nothing. That's OK. It just means that parts age faster.

As to knowing it's the PSU, you swap in a good one to know for sure. Yes there are PSU testers but unless you are in a shop situation you do this the old fashioned way.