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Question

Computer pops black screen and stops running

Jul 14, 2017 10:42PM PDT

Hi guys. Here is my problem: my laptop just randomly stops running and pops black screen while I'm using it. It seems that this mostly happens when I browse the web with Chrome. I have just bought my laptop few days ago Sad
Here are the specs
laptop Asus gl552vx-dm143d
Intel core i7
RAM: 8Gb
Windows 10pro

Discussion is locked

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Answer
Re: black screen
Jul 15, 2017 12:35AM PDT

- Any information on the black screen?
- Anyway, this seems like a warranty issue. Back to the shop to have it fixed or exchanged.

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RE:
Jul 15, 2017 2:22AM PDT

There is no information or anything written on the screen. But yeah I'll take it back to the shop let they check if there is anything wrong.