Software is usually not the Operating System.
And just in case, unplug all USB things when doing this.
Bob
I have a Toshiba Satellite running Windows 7. Grandson uses it for his homeschool. Once the desk top appears the computer locks completely. In Safe Mode, it does not lock up. I have updated the anti virus and added the rootkill check, and find nothing. I have reloaded the software twice and no luck. Any suggestions???

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