 | Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years. Thanks, CNET Support |
My other computer is a Dell Dimension 3000 running XP and is about 4 months old. It is locked in the Logging off screen. On/off button doesn't respond. I've disconnected it from the internet. I have Norton IS 2005, Spybot Search and Destroy, Ad Aware SE. Anti spyware programs ran last night. What should I do?
Discussion is locked
based on past experiences but thanks for the reminder about the warranty. I'm trying the stuff that Mousearoma the Moderator suggested.
There are several possibilities, including a virus, proocess that cannot/will not go down, or a simple glitch with Windows. (Windows is not invulnerable to such things.) Press and hold the power button for 7 seconds and it should turn off. If not, pull the power cord and plug it back in. When you turn it back on it may give you an alert that an invalid shutdown was detected...just continue on as usual. Once booted check the following:
* Run a virus and spyware scan again, just to be on the safe side.
* Check Task Manager (ctrl + alt + delete)and MSConfig (start->run->msconfig) for unwanted/unnecessary programs.
* Check Event Viewer (start->control panel->(performance and maintenance)->administrative tools->event viewer) for errors that may have come up just before the computer began shutting down. (Double-click "System" and look for the red flags.)
* Try shutting down again and see if it repeats itself. If not it was likely a one-time (well, with Microsoft there's no such thing as one-time, but...) glitch.
Hope this helps,
John
I'm using SP 2. The steps that mousaroma recommended worked so the computer is back on. THanks.
Thank you. I went thru all of the steps you recommended and it is now working. Musta been a onetime. I did the task manager and msconfig steps but couldn't tell what I was looking at. But the computer is back on line again THANK YOU!!.
Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic