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Question

Computer Keeps Restarting with SSD's

by Mar 6, 2018 3:05PM PST

Hi there... Please Help!

We have 4 rigs at our business and the first 3 build went fine. The 4th is having issues with constant restarts when trying to load Windows 10 and sometimes it will load into Windows and then not more than a minute or so it will restart.

My Specs:

Motherboard #1 we tried: Asrock Z370 Killer SLI/AC
Motherboard #2 we tried: MSI Z370 - currently installed
CPU: Intel I5 coffeelake 8400K

Hardrives we've tried:

SSD - 512 GB Crucial (Problems with Restarting)
512 GB Sandisk (Problems with Restarting)
Mechanical HDD CGate 2 Tb (Works fine)
Power Supply: EVGA super nova 750B
Memory: 8 GB Gskill Rip Jaw x2 total 16GB

No GPU video card

CD Rom
Operating System Windows 10 Home (USB and DVD both tried)

Can not get into windows without the computer restarting.
No blue screen of death.
Does fully load with mechanical drive and is stable.
-3 other rigs in house that are used for business and every component has been used to rule out the issues (power supply, memory, etc)

It will go into BIOS just fine. The restarts only take place when it leaves BIOS and tries to run windows. A couple times we have gotten into windows for about a minute then it restarts.

Is this a voltage issue? Do SSD's require a different voltage than mechanical drives?

UGH, HELP!

Discussion is locked

14 Posts
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Clarification Request
Is the BIOS current?
by r. proffitt Forum moderator Mar 6, 2018 3:09PM PST

Also, tell about the W10 install. Very often we see folk moving drives around PCs and learn a valuable lesson.

If the BIOS is out of date, I've seen that be a factor as well.

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Window Install
by productionprints Mar 6, 2018 3:20PM PST

Yes, BIOS is current. May be an install issue, but we're getting the same results from 2 SSD drives doing the same thing. With both we had trouble install Windows. Oddly enough we used two different Windows (one from USB drive and the other from DVD).

You don't think it's a voltage issue do you? I'm finding that restarting is commonly from under supply of voltage.

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Did you use
by itsdigger Mar 6, 2018 3:37PM PST
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Would have to know make, model, age of the PSU
by r. proffitt Forum moderator Mar 6, 2018 3:38PM PST

And a rundown of the parts.

It's odd the HDD works. If that does work I usually CLONE that to the SSD as a good install can be rough on some machines.

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Clone to SSD
by productionprints Mar 7, 2018 10:56AM PST

Yup, tried that. Still same issues with SSD. Hard drive still works fine Sad

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Answer
The problem is the coffeelake CPU.
by Mar 6, 2018 7:59PM PST
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Similar problem, similar motherboard, a fix
by James Denison Mar 6, 2018 8:10PM PST
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Coffee Lake
by productionprints Mar 7, 2018 10:59AM PST

I took out my new Coffee Lake i7 from my main machine last night and tried it with the problematic machine. It still did the same thing (restart over and over). I bought the motherboard from NewEgg where the chip and motherboard were sold as a combo. It is the newest motherboard 300 series so it should be compatible with Coffee Lake. I'll take a look at those links.

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Answer
Also
by Mar 6, 2018 8:03PM PST

the coffeelake CPU defaults to a high bus speed, and if the RAM isn't that fast, it can cause such a problem. Enter BIOS, if able, and set it to Default settings and see if that will stop the reboots.

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RAM
by productionprints Mar 7, 2018 11:02AM PST

I've got (2) sticks of 8GB G.Skills RipJaws for a total of 16GB in the correct slots. Should be ok I'd think. I'm really stuck here guys!

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But is the RAM on the QPL?
by r. proffitt Forum moderator Mar 7, 2018 11:20AM PST

Anyhow, you have a warranty issue. I take it support has failed to resolve so may be best to return as DOA.

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Answer
FIXED!
by Mar 13, 2018 10:03AM PDT

Hi Guys, First thank you for everyone's feedback. Second, after losing our minds and pulling out some hair (not to mention a bruised ego), we found a solution. Apparently turning off Intel's Boost in the bios did the trick. Once this was disabled it stopped crashing/ restarting. It has been 4 days since then and continues to work great with no issues. Hopefully this helps out someone else and prevents them from going through what we went through.

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Thanks
by r. proffitt Forum moderator Mar 13, 2018 10:07AM PDT

This sounds similar to other Quick Startup issues where you disable Fast Boot or what they call it by any name today.

By the way, this sounds like a BIOS bug. I had such on a router and checked back every month and eventually they fixed that one.

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Answer
When was last bios update released?
by Jun 12, 2018 11:59PM PDT

I had the exact same issue yesterday.
Tried everything, even new SATA cables.
Turns out I needed a newer bios version, from March 2018.
Fixed now.

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