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Question

Computer is having numerous issues.

by TheJoker1888 / December 9, 2014 5:38 AM PST

My computer got the blue screen of death twice in one day. After turning it back on after the second time, I found it to be having all sorts of issues. My computer OS is W7, it's about two or so years old by this point.

1) The theme for the desktop is now Windows 95. I'm unable to change the theme for some reason.

2) The system will not connect to the internet. Via Ethernet or Wi-Fi, it doesn't register that it has a means of being connected to the net.

3) It does not register that there is an audio output for it, even though it's connected to a TV. I also tried some speakers, but it would not work with them either.

There's probably more issues than this that I'm just not aware of.

I know I haven't given enough information to figure out what might be the problem. Not the most tech savvy person around. Just let me know what more info I can provide, and I'll do so.

Appreciate any and all help.

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All Answers

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Answer
That sounds like a bad malware infection.
by R. Proffitt Forum moderator / December 9, 2014 5:51 AM PST

If' it's not hardware, restoring the machine to its factory condition will clear it right up and is the right choice for folk that don't want to learn Windows or deal with infections and more.
Bob

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Joyous
by TheJoker1888 / December 9, 2014 5:54 AM PST

Oh joy. Appreciate it. I'll probably end up wiping it clean in the day or so. This'll be fun. Thanks for the help.

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Why I went to the end game move so fast.
by R. Proffitt Forum moderator / December 9, 2014 5:58 AM PST
In reply to: Joyous

Not only does it sound like a bad infection, cleaning that off can take a lot of work. Grif notes the usual titles at
http://forums.cnet.com/7726-6122_102-5509131.html?tag=posts;msg5509131

So you have to have a clean machine, USB sticks and more and then you still have to deal with repairing the OS, finding the drivers and setup after the malware is gone.

Removing the malware doesn't repair the OS or driver issues.

Restoring the PC to its factory condition should be something the maker made easy. If that fails, the usual are a hardware issue or we forgot to unplug some USB device.
Bob

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Works for me
by TheJoker1888 / December 9, 2014 6:40 AM PST

I'll take the route that's most likely to fix the issue. If formatting it is the best option, then that's what I'll do. Thanks for the assistance.

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Formatting is RARELY DONE TODAY.
by R. Proffitt Forum moderator / December 9, 2014 6:43 AM PST
In reply to: Works for me

The restore to factory condition rarely involves formatting a drive. In fact some folk look up how to format a drive and wipe out the factory restore function or feature.

Let's get some make and model numbers here so folk can share how it's done.
Bob

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Ah
by TheJoker1888 / December 9, 2014 6:55 AM PST

Ah, kay. Like I said, I'm not all that computer savvy. lol

It'll be awhile until I can get the info. Off to work now, but I'll post it up ASAP.

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