...a little more information would sure assist us in identifying the specific problem.. First, are the D: drive and the G: drive separate hard drives on the computer or are the simply partitions of one hard drive..? (Commonly, a D: drive is a recovery partition and as such, it should be left alone.)
Next, EXACTLY what are the names of the infected files and what folders are they located in..?
Next, please use the instructions below to download the free tools and scan with them as directed:
Please download Malwarebytes' Anti-Malware from the link below:
Double Click mbam-setup.exe to install the application. (If the file won't run correctly, try renaming it to something else, like "gogetup.exe", then double click it to install it. Some variants of malware will prevent the "mbam-setup.exe" file from running.)
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full System Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
If you can't download or install the program from the infected machine, then please use a friend or family member's "clean" computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)
Malwarebytes Manual Updater link
If the program installs correctly but then won't run, please access the "C:\Program Files\ Malwarebytes Antimalware folder and rename the "mbam.exe" file to something else.. Make sure it has a .exe file extension and then double click on the newly named file. Malwarebytes should run correctly now..
After running the scan with Malwarebytes, then download, install, update, then run a full system scan with a second tool below:
As before, attempt to download and install on your current computer but if it's unable to do so, you'll need to download the program on a different "clean" computer, then transfer it to your machine.. After it's installed on the problem machine, update it, then restart the computer into "Safe Mode" and run a full system scan and delete all it finds. While you're in Safe Mode, then run a second scan with Malwarebytes. (As before, it be necessary to rename the installer and program files to get the program installed and running.)
SUPERAntispyware Removal Tool
After doing so, restart into "normal" windows and run another scan with both tools.. It frequently takes multiple scans till the scan comes up clean.
Hope this helps.
My wifes computer running XP is infected with 2 Trojans.
"Win32/Alureon.gen" twice in the C drive and "Win32?Alureon.gen!j" twice in the C drive, 1 in the D drive and 1 in the G drive. Any suggestions how to remove them. Microsoft One Care found them, but could not remove them. AVG and Avira did not find them. Hope someone can help