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Computer Help - Viruses and System Recovery

by OliverPockets / November 24, 2009 9:06 PM PST

So, I'm not quite sure how I got this virus. I have firewalls and anti-virus/spyware/malware programs and all that jazz. Well, this virus has stopped any of them from running, and I can't install any new ones either. They all get error (ex: I tried installing SpybotS&D and during the installation it failed because it said the file SpybotSD.exe was read-only, and when I tried to install AVG I got this error "MSVC Redistributables installation failed. Installation of AVG cannot continue.)

So then I tried to run a browser-based scanner, and this virus locked my access to my browsers. First Firefox, then I tried in IE and it did the same thing. I got an error saying "I was denied access or the program was moved" or something like that. At this point I have given up and just want to wipe my hard-drive. My PC, though, runs the Destructive System Recovery without a disc. I can access it by pressing F11 during start-up or from a program in the Start Menu. Either way, when it loads it instantly closes and goes back to the boot-up screens. I'm not sure if this is caused by the virus or by something else but I've never had a problem running it before.

I am now completely lost as far as what to do and any advice at this point would be a godsend. The specs for the PC are:

Microsoft Windows XP
Media Center Edition
Version 2002
Service Pack 2
AMD Phenom 9600 Quad-Core Processor, 2.30 GHz.
2.00 GB RAM
nVidia GeForce 8800 GT
Foxconn A7GM-S Motherboard

The computer was originally an eMachines model T6536, but I've replaced all of the hardware except the Harddrive.

If it helps, at start-up I get an error from Rundll32 that states that "cpcp.cpo failed to initialize. Module could not be loaded." Or something like that.

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rkill and anti-malware
by Donna Buenaventura / November 24, 2009 9:55 PM PST

In case you can't run any browser, please use another clean PC to download the above including any of the tools below in any removable drive (flash drive for example:

Malwarebytes Antimalware (MBAM) http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
A2 Free (A2) http://download.cnet.com/A-squared-Free/3000-2239_4-10262215.html
SUPERAntiSpyware Safe Scan http://www.superantispyware.com/sassaferun.php or http://www.superantispyware.com/sassaferun.php

Next, download all these rkill files:
Rkill EXE:
Rkill COM:
Rkill SCR:
Rkill PIF:

If the rogue/malware blocks rkill.exe, try rkill.com. Do the same if the rogue/malware will block rkill.com by running the .scr or .pif file.
When it succeed in stopping ANY known rogue to it, please do NOT reboot... but proceed to install Malwarebytes or another tools I suggested to download then update and scan soon.

See if that will help.

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Many Thanks Are In Order
by OliverPockets / November 24, 2009 11:14 PM PST
In reply to: rkill and anti-malware

That did it. Thank you. I think I'm still going to do wipe my hard drive, though. (It was the virus that was causing the issues.)

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(NT) Good work! and You're welcome :)
by Donna Buenaventura / November 24, 2009 11:24 PM PST

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