Question

computer held hostage

my 2017 all in one hp desk model is being held hostage by someone called james claims to be tech for hp. my computer does not show start screen and says I need pass word for start up menue. how can I a 67 year old veteran on limited income can fix it? please I order medications on it . for now sister lends me her Lenovo.

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Clarification Request
This sounds like ransomware.

HP so far does not engage in ransom. Since I don't have access to what you are seeing I will note that if you do a factory reset (HP should document how) then it will be like new and you can start again.

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Answer
Anti-malware is the solution

Anti-malware tools are capable and easy to use. This is the easiest. Download it on another device, put it on USB and then run your infected device

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