Windows Vista forum

Resolved Question

Computer has virus/been hacked, user accounts disabled

by WWSD / July 3, 2011 1:00 AM PDT

I have recently gotten a virus on my computer and I am unable to access my original account. Somehow another password protected admin account has been created and mine has been disabled. Obviously I don't have the password for this account that was created and I am stuck. I have tried starting in safe mode, with and without, command prompt to possibly try to do a system restore or at least access some important files (not sure what else to do). I don't want to reinstall Vista, if at all possible, because I really need some of the files that I have stored on the hard drive. I was wondering if there is a way to gain access to the system by getting around this account which I didn't create. Any suggestions would be greatly appreciated.

From now on I will definitely be backing up my important or actually my whole drive, on a regular basis!

WWSD has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by WWSD

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Getting the files out is easy.
by R. Proffitt Forum moderator / July 3, 2011 1:06 AM PDT
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Thanks
by WWSD / July 7, 2011 11:52 AM PDT

I was able to retrieve my files after a little playing around although I still wasn't able to reset whatever password was placed on my computer. I did use NTPASSWD, which said the password was reset, but was still unable to access my Admin page. As long as I retrieved my files I am satisfied though. Thanks a lot!

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That's better than most fare.
by R. Proffitt Forum moderator / July 7, 2011 11:55 AM PDT
In reply to: Thanks

Good luck in restoring the machine.

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Answer
Virus Removal
by faizanshakyboy / July 19, 2011 6:12 PM PDT

You can use Microsoft Security Essentials to remove viruses from your computer. I personally rate it the best tool for getting rid of viruses.

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