Resolved Question

Computer/hard drive crashed. Will fixer be able to see why?

Forgive me for being blunt but I believe a pornographic site gave me a virus that crashed my computer. I am not tech savvy in the least, but I'll try to ask my question the best I can. After visiting said site, the Windows Recovery screen came up (I have Windows 7 Home Premium) along with a few error messages...one of them said something about the SATA file. I rebooted my computer several times. Each time it boots up and goes to my desktop, however all the icons on my desktop and taskbar are gone, except for the Windows start menu orb. The desktop is all black. The Windows Recovery screen comes up and says that it is attempting to fix the errors and defragment, but it always ultimately fails. It will not let me close the recovery screen. Someone at my work has offered to fix the computer for me but I am nervous that they'll be able to see just where the problem arose (ie the type of site). Will they be able to tell this if they just do a recovery on my system and get my hard drive contents back? Thanks in advance for your help.

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Best Answer

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Was This the Windows Recovery Screen?
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Yes

Carol, yes this is what I am seeing. I will test out the solution and post an update. Thank you very much for your help.

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Before you do ANYTHING..
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By the way..

In answer to your original question.

If you don't feel you're capable of removing the infection, and you trust whoever offered to help, I doubt they will know which site you were at. S/he will be concentrating on fixing it, and not trying to find "how it came about". I think you're clear in that area.

That said, if you want to try the steps in the removal guide, we'll do our VERY best to help.

Carol

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Success!

Carol--
I followed the Remove instructions successfully. It worked and my desktop has been restored. I cannot thank you enough. I really appreciate all your help. You definitely saved me a ton of embarrassment and, potentially, money. You have no idea how grateful I am. Thank you for actually answering my question and going above and beyond by offering your solution. Thank you!!!

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Great Job! You're quite welcome!

I too feel grateful. Grateful I was able to help you avoid the embarrassment, and potential costs.

Thanks for your kind words..
Carol

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Now get some protection, just like the

real thing, you must make sure your protection is adequate, which apparently it's not.
Firewall?
Anti-virus?
A program to protect you from known "bad" sites, ie: SpyBot S&D, or Spywareblaster for example
All protection must be kept up to date
Visiting a porn site does not have to mean computer trouble, but it does require a higher degree of protection and vigilance, you got lucky this time, next time maybe not so much.
This forum has a multitude of posts that give information on setting up your protection scheme,use them to your advantage.
just my 2 cents, don't ask me how I know!! Shocked
EZ

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Answer
Crash.

How do you expect them to fix it if they don't look for the reason?
Visiting that "type of site" results in getting burned.
Dafydd.

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