I remove the drive from the frozen laptop then put it into one of our USB 2.0 hard drive enclosures. Over to a desktop and we let the owner copy out their files. Back to the laptop and we use the restore CDs than connect up the network and they copy in their files.
Sorry but for laptops this is the usual fix since they don't come with a full retail XP CD so we can't perform the XP REPAIR INSTALL.
There may be a fix such as ripping out norton by it's digital bits but I don't see you trying that.
Bob
Have an Acer 5000 laptopthat is a year old. I uninstalled a program today and when I tried to reopen, Norton never would respond. It would just keep running in the background but not fully operate. No other programs would open. I tried rebooting several times, I tried turn off then back on and now all I get is just a background picture with no icons. I can't get it to do anything. This has my palm software and my family calendar so I really don't want to lose all information on this laptop. What can I do from here? Thank you. Any suggestions would be appreciated.
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