That's the big clue here. Before you lose all your files, it's time to copy off what you can't lose then arrange to get a new hard drive installed.
This error is not resolved online.
Bob
Hello,
I'm new here. I created an account here to ask this question because it seems there's alot of good advice here. Can you help me please?
My computer screen freezes (the mouse freezes --a little blue circle next to the arrow-- and the screen goes white and 'Not Responding' appears in the title bar.
It freezes after about 3-5 minutes especially if i open more than one page (be it web browser or notepad). I thought it was windows defender (since right before this happened I started getting an error that kept popping up) but that problem is fixed and it is still doing the same thing.
This is long but I want to be as detailed as possible so please help:
The problem:
When it freezes, I cant access anything, not even ctrl+alt+dlt so In order to get out of the freeze , I have to hold the power button down and power off and on each time. I've noticed that at startup I am brought to the Windows Error Recovery screen asking me to start normally, in safe mode, SM with networking or SM with command prompt (but I can't remember if it's been happening before or after the freezes started). Ive tried safe mode and it stops at windows\system32\drivers\crcdisk.sys -- with 'please wait' at the bottom (at first i thought it was supposed to be taking it's time but came back and hour later and it was in the same spot). Usually if I try to do safe mode and it stops there and I restart it, it will not go to the Windows error recovery screen but will go straight to the users -- in normal mode. But the last time I did it, it did not start back up at all no matter how long I held the power button, (Im waiting it out).
I've tried SafeMode-networking once or twice but it doesnt even acknowledge it. If it loads, it just loads like normal (isnt safe mode supposed to be a much simpler desktop with HUGE icons?)
So I usually just go in normal mode, when I do this, it will send me to another screen, (this is the only thing I cant remember and cant pull back up bc comp is not turning on) but it asks me to do some kind of system scan/check for a file. Usually it doesn't make it all the way through this process so I skip it by pressing a key bc even when it DID, the problem still existed.
The stats:
I have a Dell Inspiron 15. I run Windows Vista Home basic, service pk 2. I was using Internet Explorer but recently managed to squeeze Google Chrome on there before it froze up. No change. I installed and have run VirginMobile broadband2Go for a few months now and have not had the problem until now. And it even does this when I am on a friends regular hi-speed internet. I have a Penitum dual core processor and 2GB of Ram, 32 bit OS.
Im not sure if this is meaningful or not but some extra info is that there are 6 user accts on the comp. It doesnt matter which account anyone accesss it does it to all, even if I create a new one, it does the same. The Properties tab is saying that I have 101 GB of Free space.
What other info would you need to help me figure this out?
The longest I have been able to stay on (with very little activity) is 10 minutes. I better not double click too fast or open a new tab or Im screwed. I've been searching online but none of the others are having all of the problems Im having. Any help or suggestions would be GREATLY appreciated.
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Update:
Once it finally booted back up, I pressed F5 and ran a test... on the PREboot system assement build 4118 screen, most everything passed except:
"Hard drive DST short test
test results: fail"
The message was:
"Error code 0142
msg: error code 2000-0142
Msg: hard Drive 0- self test uneessful. Status: 79
The given error code and message can be used by Dell Technical support to help diagnose the problem.
do you want to coninue testing?"
Could this have anything to do with the prob?
Also I don't have Dell tech support package so hoping to resolve it online. The test is still running so there might be other errors to pop up.
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