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Computer Freezes when shutting down. help !?

by glee0922 / January 12, 2012 4:34 PM PST

This has never happened to me before, but this started to happen a lot more often.

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Difficult to diagnose
by MarkFlax Forum moderator / January 12, 2012 8:42 PM PST

I assume this is Windows because you mentioned Windows Update, but which Windows and what make and model computer?

It's difficult to diagnose this problem because all programs have to be closed, but there is always something running in the background and the shutdown procedure should end those. But determining which one is failing is tricky.

Try this. Next time it happens make a note of the time before hitting Shutdown. Then the next time you reboot, head over to the Event Viewer and look under both the Application log and the System log to see what is taking time to shut down. You use the date/time column to work out where the block is.


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More Information
by glee0922 / January 13, 2012 5:07 PM PST
In reply to: Difficult to diagnose

My computer is custom build. I built it recently.

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by glee0922 / January 14, 2012 7:49 AM PST

any help? please let me know

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What did you find
by MarkFlax Forum moderator / January 14, 2012 6:56 PM PST
In reply to: bump

in the Event Viewer?

Remember, you are looking for entries for the 'time' that the computer freezes, so that date/time column is where you need to concentrate on.


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by Steven Haninger / January 14, 2012 8:18 PM PST

I've had this plenty of times with XP but not Windows 7. Windows goes through some sort of arcane step by step procedure and, if one process or service is stubborn, it can hang. Sometimes I've been able to use task manager to manually terminate processes to where the PC will finally respond to a shutdown command. It can be tedious finding the culprit as the process names aren't always helpful. You might even find some rogue application to be causing this. I'd review the running processes and services and try shutting down what Windows will allow to see if you can get past whatever is causing the trouble.

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